CUSTOMER SERVICE REPRESENTATIVE LEAD

Kinder Morgan
Charleston
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: high_schoolSkills: ["Leadership","Analytical thinking","Decision making","Communication","Problem-solving"]

Lead customer service representative duties for bulk and liquid operations across Charleston terminals, backfilling team needs and supporting the CSR Manager with terminal activities. Oversee accurate processing of inbound and outbound shipment documentation, scale tickets, and inventory adjustments, while scheduling work with operations management. Communicate with customers on inventory and order status, investigate complaints, and train and develop a customer service support team.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kinder Morgan
Kinder Morgan
3 days ago

CUSTOMER SERVICE REPRESENTATIVE LEAD

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead customer service representative duties for bulk and liquid operations across Charleston terminals, backfilling team needs and supporting the CSR Manager with terminal activities. Oversee accurate processing of inbound and outbound shipment documentation, scale tickets, and inventory adjustments, while scheduling work with operations management. Communicate with customers on inventory and order status, investigate complaints, and train and develop a customer service support team.
Location: Charleston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Understand and support customer service representative duties for bulk and liquid operations across Charleston terminals.
  • •Backfill CSR and Ops Clerk positions as needed and provide leadership support for the terminals customer service team.
  • •Prepare, process, and review inbound receipts, work orders, shipment release documents, scale tickets, and reports for accuracy.
  • •Coordinate scheduling with operations management, communicate customer status and discrepancies, and ensure customer inventories are accurately stated.
  • •Recruit, develop, and train customer service teammates; conduct feedback sessions and performance appraisal discussions; investigate and respond to customer complaints.

Key Requirements

  • •2 to 4 years of experience in a customer service role.
  • •Ability to lead the customer service support team by example and demonstrate positive work ethics.
  • •Maintain a valid driver’s license and a satisfactory driving record.
  • •Complete pre-employee testing, background check, and drug screen upon offer.
  • •High school degree or GED required; bachelor degree preferred or equivalent experience.
Experience:2-4 years
Education:High School
Skills:LeadershipAnalytical thinkingDecision makingCommunicationProblem-solving
Licenses:Driver’s license
Certifications:TWIC
Languages:English
Tech Stack:Galahad

Company Brief

Kinder Morgan
Operates one of North America's largest energy infrastructure networks, including natural gas, gasoline, crude oil, carbon dioxide, and terminal pipelines. The company stores, transports, and processes energy products across the United States and Canada.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1997
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor