Relationship Manager - Business Banking

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: mastersSkills: ["Communication","Negotiation","Relationship management","Teamwork","Strong work ethic"]

Own and grow an assigned portfolio of Small Enterprise relationships in business banking, improving wallet share and driving revenue through cross-selling across borrowing and non-borrowing products. Provide superior customer service and manage end-to-end customer relationship management, including periodic credit facility reviews and portfolio quality monitoring. Source new-to-bank customers, upgrade customers to higher segments, and ensure compliance with KYC/AML and credit policies while meeting financial and non-financial targets.

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FursaFursa
Mashreq
Mashreq
3 days ago

Relationship Manager - Business Banking

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Last checked: 22 hours agoStatus: Live

Job Summary

Own and grow an assigned portfolio of Small Enterprise relationships in business banking, improving wallet share and driving revenue through cross-selling across borrowing and non-borrowing products. Provide superior customer service and manage end-to-end customer relationship management, including periodic credit facility reviews and portfolio quality monitoring. Source new-to-bank customers, upgrade customers to higher segments, and ensure compliance with KYC/AML and credit policies while meeting financial and non-financial targets.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Improve share of wallet and grow relationship revenue by cross-selling a complete range of banking products.
  • •Assume ownership of customer relationship management for the assigned portfolio and provide superior customer service.
  • •Conduct annual/periodic credit facility reviews and recommend credit facilities aligned with credit policy to maximize earnings while containing risks.
  • •Follow up and monitor assigned relationships to ensure satisfactory account conduct and early rectification of credit-related issues.
  • •Source new-to-bank customers/NTB opportunities and drive assigned financial and non-financial targets while ensuring compliance with KYC/AML and credit controls.

Key Requirements

  • •At least 4 years+ relevant banking experience in local or international markets.
  • •Banking sales and service experience with proven relationship management qualities.
  • •Advanced vocational know-how of the subject matter (credit, trade, operating system, legal, etc.).
  • •Excellent communication and negotiation skills.
  • •MBA/CA, or (if a regular graduate) adequate relevant experience is required.
Experience:BankingBusiness bankingSmall enterpriseKYC/AML
Education:Master's in MBA/CA
Skills:CommunicationNegotiationRelationship managementTeamworkStrong work ethic

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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