Customer Value Architect, EMEA

Mixpanel
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Executive relationship building","Strategic planning","Cross-functional collaboration","Adoption management","ROI communication"]

Own customer value across a named EMEA portfolio, from onboarding through contract lifecycle. Build executive relationships and strategic value plans that connect Mixpanel investment to measurable business outcomes and ROI. Drive adoption by leading enablement sessions, monitoring usage/health signals, running business reviews, and identifying underutilized capabilities. Coordinate across GTM, Product, and Engineering to manage escalations and shape playbooks, including advising on AI maturity and agent/context strategy.

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FursaFursa
Mixpanel
Mixpanel
2 days ago

Customer Value Architect, EMEA

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Own customer value across a named EMEA portfolio, from onboarding through contract lifecycle. Build executive relationships and strategic value plans that connect Mixpanel investment to measurable business outcomes and ROI. Drive adoption by leading enablement sessions, monitoring usage/health signals, running business reviews, and identifying underutilized capabilities. Coordinate across GTM, Product, and Engineering to manage escalations and shape playbooks, including advising on AI maturity and agent/context strategy.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the customer value workstream by understanding business challenges, ROI measurement, and driving outcomes through cross-team collaboration.
  • •Develop success plans that map customer business objectives to adoption milestones and measurable results.
  • •Build and maintain relationships across executive and technical stakeholders, including aligning Mixpanel capabilities to customer priorities.
  • •Lead enablement and business reviews, proactively monitor usage/health signals, and drive re-engagement where adoption is low.
  • •Advise on AI maturity and AI-native workflows using Mixpanel AI/Agent (including agent and context strategy), coordinating escalations with GTM, Product, and Engineering.

Pay and Benefits

Perks:Health InsuranceDentalVisionWellness Stipend401kParental LeaveVolunteer Time

Key Requirements

  • •Experience in customer success, management consulting, or a related field supporting complex B2B SaaS accounts.
  • •Proven ability to manage relationships across business and technical stakeholders and influence C-suite decisions.
  • •Ability to translate technical concepts (data models, analytics instrumentation, product metrics) into business terms for non-technical stakeholders.
  • •Track record of driving platform adoption and connecting product usage to customer business outcomes.
  • •Hands-on experience with agentic or AI-native tooling (e.g., MCP-based workflows, LLM copilots, or similar).
Skills:Executive relationship buildingStrategic planningCross-functional collaborationAdoption managementROI communication
Languages:English
Tech Stack:Mixpanel AIMixpanel AgentHeadlessMCPLLM copilots

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn