KYC Operations Senior Lead - Consumer

Wise
São Paulo
Workplace: HybridFull timeBRL 15,300 - 20,200 monthlyFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Communication","Organizational skills","Ownership","Time management","Teamwork"]

Lead a group of KYC Team Leads and their analyst teams to deliver high-quality customer due diligence reviews while meeting operational KPIs. Drive people performance through coaching, development plans, and weekly/biweekly check-ins. Own process improvements and escalation for unresolved issues, serve as a subject-matter expert for regulatory obligations and risk-based AML/CFT prevention, and support audits and policy/process development. Communicate progress and documentation to stakeholders.

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FursaFursa
Wise
Wise
1 day ago

KYC Operations Senior Lead - Consumer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a group of KYC Team Leads and their analyst teams to deliver high-quality customer due diligence reviews while meeting operational KPIs. Drive people performance through coaching, development plans, and weekly/biweekly check-ins. Own process improvements and escalation for unresolved issues, serve as a subject-matter expert for regulatory obligations and risk-based AML/CFT prevention, and support audits and policy/process development. Communicate progress and documentation to stakeholders.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Oversee multiple KYC Team Leads and their analyst teams to ensure high-quality customer due diligence and operational metric delivery.
  • •Coach and develop team leads; design and manage development plans and conduct career check-ins and recommendations for promotions and compensation.
  • •Identify and propose operational process improvements; collaborate with central functions and other operational teams to increase automation and efficiency.
  • •Measure group-wide KPIs, ensure performance and quality targets are met, run regular one-on-ones, and act as the key escalation point for unresolved issues.
  • •Serve as a subject-matter expert on regulatory obligations and a risk-based approach to deterring and preventing money laundering and financial crime; support audits and policy/process development.

Pay and Benefits

Salary: BRL 15,300 - 20,200 monthly
Perks:RsusHealth InsuranceDentalLearning BudgetLife InsuranceEap ProgramPaid LeaveParental LeaveSabbaticalCommuter BenefitsMeal VouchersGym Membership

Key Requirements

  • •3+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment).
  • •1+ year of experience in KYC/AML and financial compliance with strong understanding of the KYC/AML regulatory framework.
  • •2+ years leading medium to large teams (20 to 60 employees).
  • •Strong communication and interpersonal skills, organizational and time management ability in a fast-paced environment.
  • •Ability to multi-task, take ownership in challenging situations, and analyze team metrics to improve performance.
Experience:Financial servicesKYC/AMLComplianceFinancial crime
Education:
Skills:LeadershipCoachingCommunicationOrganizational skillsOwnershipTime managementTeamwork
Certifications:ICACAMS
Languages:English
Tech Stack:LookerSuperset

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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