Counter Services Officer (Macau, Macau, MO, -)

HSBC
Macau
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork","Risk awareness","Compliance"]

Deliver friendly, efficient customer service in the branch by accurately processing cash and coin transactions, checking for discrepancies or forgeries, and recording cash flows. Support branch performance by collaborating with CSM/BM on service and sales plans, helping execute FCR activities, and completing RFI/CDD with quality. Identify referral opportunities, ensure compliance with internal/external regulations, and contribute to continuous service improvement while promptly escalating unusual transactions.

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FursaFursa
HSBC
HSBC
8 hours ago

Counter Services Officer (Macau, Macau, MO, -)

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver friendly, efficient customer service in the branch by accurately processing cash and coin transactions, checking for discrepancies or forgeries, and recording cash flows. Support branch performance by collaborating with CSM/BM on service and sales plans, helping execute FCR activities, and completing RFI/CDD with quality. Identify referral opportunities, ensure compliance with internal/external regulations, and contribute to continuous service improvement while promptly escalating unusual transactions.
Location: Macau
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide exceptional customer service and professionally address customers’ needs.
  • •Accurately conduct cash transactions, verifying for forgeries and discrepancies, and record cash/coin transactions to manage cash flow.
  • •Identify business referral opportunities to the sales team by understanding customer needs.
  • •Support branch leaders with S&S plan implementation and achievement of performance objectives, including executing FCR activities and completing RFI/CDD with quality.
  • •Ensure compliance with internal/external regulations, raising UAR for unusual transactions and supporting statutory/audit requirements, while contributing to continuous service improvement.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Customer-service focused mindset.
  • •Preferably understand bank products and services.
  • •Prior banking industry experience is preferred.
  • •Good communication skills in English and Chinese (English and Chinese preferred).
  • •Relevant rights to work in Macau are required.
Experience:Banking
Skills:Customer serviceCommunicationTeamworkRisk awarenessCompliance
Languages:EnglishChinese

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn