Sr Salesforce Service Cloud Developer

AMD
San Jose
Workplace: OnsiteFull timeUSD 131,040 - 224,640 annuallyFunction: Software EngineeringEducation: bachelorsSkills: ["Collaboration","Problem-solving","Communication","Analytical thinking","Stakeholder collaboration"]

Develop and enhance Salesforce Service Cloud capabilities for AMD’s global service and support organization, improving efficiency, automation, integrations, and reporting. Partner with business stakeholders, architects, analysts, and IT leaders to gather requirements and design scalable solutions across Service Cloud, CRM Analytics, and enterprise integrations. Build dashboards and analytics to drive data-driven decisions, support governance and release management, troubleshoot complex platform issues, and continually improve data quality and operational excellence.

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FursaFursa
AMD
AMD
19 hours ago

Sr Salesforce Service Cloud Developer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Develop and enhance Salesforce Service Cloud capabilities for AMD’s global service and support organization, improving efficiency, automation, integrations, and reporting. Partner with business stakeholders, architects, analysts, and IT leaders to gather requirements and design scalable solutions across Service Cloud, CRM Analytics, and enterprise integrations. Build dashboards and analytics to drive data-driven decisions, support governance and release management, troubleshoot complex platform issues, and continually improve data quality and operational excellence.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop, enhance, and support Salesforce Service Cloud capabilities to improve operational efficiency and user experience.
  • •Collaborate with business stakeholders, architects, and IT partners to gather requirements and design scalable solutions.
  • •Build and maintain business process automation, custom applications, integrations, and reporting within Salesforce.
  • •Create dashboards and analytics to provide operational insights and support strategic decision making.
  • •Support platform governance, deployment processes, release management, and ongoing operational excellence; troubleshoot complex platform and integration issues.

Pay and Benefits

Salary: USD 131,040 - 224,640 annually

Key Requirements

  • •Experience configuring, supporting, and enhancing Salesforce Service Cloud environments.
  • •Knowledge of Salesforce platform administration, security models, data management, and release management practices.
  • •Develop solutions using Apex, Lightning Web Components (LWC), and Flows.
  • •Design and deliver reports, dashboards, and analytics using Salesforce reporting tools and CRM Analytics (Einstein Analytics).
  • •Experience integrating Salesforce with enterprise platforms and cloud applications using APIs, middleware, and modern integration patterns.
Experience:Enterprise environmentsSalesforceCRM
Education:Bachelor's in computer science, Information Systems, Engineering, or a related technical field
Skills:CollaborationProblem-solvingCommunicationAnalytical thinkingStakeholder collaboration
Certifications:Salesforce Certified AdministratorSalesforce Certified Platform Developer ISalesforce Certified Platform Developer IISalesforce Certified Service Cloud ConsultantSalesforce Certified Platform App BuilderSalesforce Certified CRM Analytics and Einstein Discovery Consultant
Tech Stack:SalesforceSalesforce Service CloudSalesforce platformCRM AnalyticsEinstein AnalyticsApexLightning Web Components (LWC)FlowsAgentforceGitHubCI/CDAPIsMiddlewarePresenter AdaptiveStudioVaricent Incentive ManagementEinstein Discovery

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AMD
Designs and produces semiconductor products including CPUs, GPUs, and adaptive SoCs for consumer, enterprise, and embedded markets, competing across PCs, data centers, and gaming industries.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1969
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn