First Commonwealth Financial

1 week ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Handle inbound client calls and make outbound support calls for a range of retail banking inquiries. Complete follow-up for account maintenance, records research, mailings, and information requests, while troubleshooting online banking/mobile banking access and debit-card related questions. Proactively engage clients to understand financial needs and seek referrals across bank and affiliate products, while staying current on product knowledge and completing required compliance training.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming client service calls, including deposit/loan inquiries, account maintenance requests, and debit card transaction questions.
•Complete client follow-up from inbound calls such as account maintenance, records research, appropriate mailings, and calls back to clients.
•Make outbound client service and support calls to support departmental and company initiatives.
•Initiate client conversations to determine financial needs and appropriately address requests, actively seeking sales referrals.
•Utilize non-phone time to review email, Insite articles, procedural updates, and resources; complete compliance training assignments.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills and excellent interpersonal and communication skills, with a professional manner.
•Proficient computer skills and ability to learn company-utilized systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Complete required self-education assignments and compliance training in a timely manner.

Experience:Retail banking

Education:High School

Skills:Customer serviceInterpersonal skillsCommunicationProfessionalismUrgency focus

Tech Stack:Online BankingMobile BankingOnline BillPayMobile DepositDebit card

Company Brief

First Commonwealth Financial

Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn

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First Commonwealth Financial

1 week ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle incoming client service calls, including deposit/loan inquiries, account maintenance requests, and debit card transaction questions.
•Complete client follow-up from inbound calls such as account maintenance, records research, appropriate mailings, and calls back to clients.
•Make outbound client service and support calls to support departmental and company initiatives.
•Initiate client conversations to determine financial needs and appropriately address requests, actively seeking sales referrals.
•Utilize non-phone time to review email, Insite articles, procedural updates, and resources; complete compliance training assignments.

Key Requirements

•High school diploma or equivalent is required.
•Exceptional customer service skills and excellent interpersonal and communication skills, with a professional manner.
•Proficient computer skills and ability to learn company-utilized systems.
•Ability to work day, evening, and weekend hours, with possible shift changes.
•Complete required self-education assignments and compliance training in a timely manner.

Experience:Retail banking

Education:High School

Skills:Customer serviceInterpersonal skillsCommunicationProfessionalismUrgency focus

Tech Stack:Online BankingMobile BankingOnline BillPayMobile DepositDebit card

Company Brief

First Commonwealth Financial

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn