Sr Account Manager SMB Spain

Delivery Hero
Madrid
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Influence","Relationship-building","Data-driven mindset","Strategic thinking"]

Own and grow a high-value SMB partner portfolio, driving revenue, order volume, and long-term retention. Serve as the single regional point of contact for SMB partners and cross-functional teams, leading strategic business reviews and retention strategies. Use analytics to monitor KPIs, translate complex data into actionable insights, and present performance in WBRs. Engage partners with frequent touchpoints, uncover marketing opportunities, and collaborate on best practices to elevate SMB strategy.

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Delivery Hero
Delivery Hero
3 days ago

Sr Account Manager SMB Spain

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Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Own and grow a high-value SMB partner portfolio, driving revenue, order volume, and long-term retention. Serve as the single regional point of contact for SMB partners and cross-functional teams, leading strategic business reviews and retention strategies. Use analytics to monitor KPIs, translate complex data into actionable insights, and present performance in WBRs. Engage partners with frequent touchpoints, uncover marketing opportunities, and collaborate on best practices to elevate SMB strategy.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively manage and scale a portfolio of 400+ SMB partners to drive revenue growth, order volume, and retention.
  • •Develop partner retention strategies by increasing adoption of platform features, advertising solutions, and promotional campaigns.
  • •Act as the trusted lead and single point of contact for regional stakeholders and cross-functional teams on SMB initiatives, trends, and challenges.
  • •Use business analytics to monitor KPIs, generate actionable insights, and present business performance in WBRs with leadership.
  • •Conduct frequent partner touchpoints (60+ per week) to run strategic reviews, identify operational efficiencies and marketing opportunities, and secure long-term retention.

Key Requirements

  • •3+ years of experience in business development or consulting.
  • •Ability to translate complex data into strategic insights and present compelling narratives in senior forums (WBRs).
  • •Proficiency with BI tools (e.g., Looker) and CRM systems (e.g., Salesforce, Dynamics).
  • •Proven track record in partner retention plus portfolio upselling/cross-selling and marketing strategy.
  • •Strong communication, influence, and relationship-building skills to liaison across regional teams and external business owners.
Experience:3+ yearsBusiness developmentConsultingPartner retentionSMBData-driven analytics
Skills:CommunicationInfluenceRelationship-buildingData-driven mindsetStrategic thinking
Languages:English
Tech Stack:LookerSalesforceDynamicsCRMBI tools

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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