Dialpad

2 weeks ago

Corporate Counsel, Telecommunications & Regulatory

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the company’s primary legal authority for telecommunications and regulatory matters affecting Dialpad’s UCaaS and CCaaS offerings. Provide proactive guidance on FCC/state PUC compliance, regulatory filings, STIR/SHAKEN and caller ID obligations, and call recording consent requirements. Partner cross-functionally with Product, Engineering, Sales, Operations, Privacy, Security, and Commercial Legal to build scalable compliance infrastructure and ensure AI-powered voice, messaging, and agentic features meet consent and disclosure obligations.

Location: San Ramon

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Serve as subject matter expert on FCC and state PUC frameworks for Dialpad’s UCaaS and CCaaS offerings, including filing obligations, interconnection requirements, and active CPUC proceedings.
•Provide legal guidance on STIR/SHAKEN compliance, CLI masking authorizations, Caller ID obligations, and Truth in Caller ID Act requirements, including exposure identification and remediation strategy development.
•Monitor FCC rulemakings, state legislative activity, and international telecommunications developments; translate findings into actionable guidance for Engineering, Product, and Operations ahead of deadlines.
•Advise on call recording consent law and related requirements (including CIPA/ECPA and two-party consent), TCPA/FTSA exposure, and A2P/P2P SMS compliance using CTIA guidelines and applicable FCC messaging rules.
•Partner across Product, Engineering, Sales, Operations, Privacy, Security, and Commercial Legal to review features and launches for compliance, develop consent/disclosure matrices, and provide training and materials that reduce routine legal intake.

Pay and Benefits

Salary: USD 169,000 - 214,000 annually

Key Requirements

•Four to eight years of legal experience with substantive telecommunications regulatory exposure, gained at a law firm, carrier, UCaaS company, or regulatory agency; in-house experience at a SaaS/communications technology company is preferred.
•Demonstrated familiarity with FCC rules and the Communications Act, including application to VoIP and cloud communications providers and non-dominant interexchange carrier concepts.
•Practical experience advising on call recording consent law (not just researching it).
•Working knowledge of TCPA and FTSA to identify platform-level exposure from customer use cases and develop risk mitigation strategies.
•Familiarity with AI governance frameworks and emerging state AI legislation, plus ability to translate complex legal analysis into clear, actionable guidance; fluency in written and spoken English.

Experience:TelecommunicationsUCaaSCCaaSSaaSCommunications technology

Skills:CommunicationStakeholder managementLegal analysisProblem-solvingClear guidance

Languages:English

Tech Stack:VoIPUCaaSCCaaSAI agentsAI governance

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

2 weeks ago

Corporate Counsel, Telecommunications & Regulatory

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Ramon

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Serve as subject matter expert on FCC and state PUC frameworks for Dialpad’s UCaaS and CCaaS offerings, including filing obligations, interconnection requirements, and active CPUC proceedings.
•Provide legal guidance on STIR/SHAKEN compliance, CLI masking authorizations, Caller ID obligations, and Truth in Caller ID Act requirements, including exposure identification and remediation strategy development.
•Monitor FCC rulemakings, state legislative activity, and international telecommunications developments; translate findings into actionable guidance for Engineering, Product, and Operations ahead of deadlines.
•Advise on call recording consent law and related requirements (including CIPA/ECPA and two-party consent), TCPA/FTSA exposure, and A2P/P2P SMS compliance using CTIA guidelines and applicable FCC messaging rules.
•Partner across Product, Engineering, Sales, Operations, Privacy, Security, and Commercial Legal to review features and launches for compliance, develop consent/disclosure matrices, and provide training and materials that reduce routine legal intake.

Pay and Benefits

Salary: USD 169,000 - 214,000 annually

Key Requirements

•Four to eight years of legal experience with substantive telecommunications regulatory exposure, gained at a law firm, carrier, UCaaS company, or regulatory agency; in-house experience at a SaaS/communications technology company is preferred.
•Demonstrated familiarity with FCC rules and the Communications Act, including application to VoIP and cloud communications providers and non-dominant interexchange carrier concepts.
•Practical experience advising on call recording consent law (not just researching it).
•Working knowledge of TCPA and FTSA to identify platform-level exposure from customer use cases and develop risk mitigation strategies.
•Familiarity with AI governance frameworks and emerging state AI legislation, plus ability to translate complex legal analysis into clear, actionable guidance; fluency in written and spoken English.

Experience:TelecommunicationsUCaaSCCaaSSaaSCommunications technology

Skills:CommunicationStakeholder managementLegal analysisProblem-solvingClear guidance

Languages:English

Tech Stack:VoIPUCaaSCCaaSAI agentsAI governance

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn