Pre-Sales Modern Workplace (UC/CX) - Gurgoan

Black Box
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Problem-solving","Collaboration","Presentation","Customer-focused","Solution design"]

Lead pre-sales engagements for Unified Communications and contact-center solutions in Gurgoan, shaping customer outcomes through discovery, technical design, and compelling demonstrations. Tailor Avaya/Genesys/Cisco UC/CC solutions for on-prem and cloud deployments, respond to RFPs, and run POCs to prove value, collaborating with sales, product, and engineering teams across India.

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Black Box
Black Box
4 months ago

Pre-Sales Modern Workplace (UC/CX) - Gurgoan

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead pre-sales engagements for Unified Communications and contact-center solutions in Gurgoan, shaping customer outcomes through discovery, technical design, and compelling demonstrations. Tailor Avaya/Genesys/Cisco UC/CC solutions for on-prem and cloud deployments, respond to RFPs, and run POCs to prove value, collaborating with sales, product, and engineering teams across India.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Discovery & Needs Assessment: Engaging with prospects to identify business challenges, objectives, and KPIs.
  • •Solution Design & Architecture: Tailoring products (software/hardware) to meet customer requirements.
  • •Demonstrations & Presentations: Conducting tailored live demos to showcase value to technical and business stakeholders.
  • •Technical Proposals (RFPs/RFIs): Responding to RFPs and creating technical documentation.
  • •Proof of Concept (POC): Managing POC projects to prove solution effectiveness.

Key Requirements

  • •Technical expertise in unified communications and contact center across Avaya, Genesys, and Cisco (on-prem and cloud – CcaaS, UCaaS, SaaS); strong understanding of SIP, H.323, ISDN and related signaling; solid IT/networking knowledge (LAN/WAN).
  • •Pre-Sales certification in Avaya/Genesys/Cisco UC/CC technology (on-prem and cloud).
  • •Ability to translate customer requirements into clear business value through effective communication.
  • •Understanding of industry trends and ability to map solutions to client goals (business acumen).
  • •Typically 4-6 years of experience in presales or solutions engineering.
Experience:Unified communicationsContact centerUCaaSCCaaSSaaS
Education:Bachelor's in Electronics & Communication / Computer Science
Skills:CommunicationProblem-solvingCollaborationPresentationCustomer-focusedSolution design
Certifications:Pre-Sales certification (Avaya/Genesys/Cisco)
Languages:English
Tech Stack:AvayaGenesysCiscoSIPH.323ISDNUCaaSCCaaSSaaSLANWAN

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website