Epic Analyst-REMOTE

NTT
United States
Workplace: RemoteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsSkills: ["Service philosophy","Incident resolution","Data analysis","Knowledge sharing","Mentoring"]

Serve as a senior clinical support analyst for the Epic suite within the Clinical Service Desk. Triage and resolve client incidents and requests across Epic workflows, application errors, and user access, while driving SLA-compliant outcomes. Stay current on Epic configurations and changes, support EMR integrations with other clinical systems, and help build knowledge management and training materials by analyzing past incidents.

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FursaFursa
NTT
NTT
3 weeks ago

Epic Analyst-REMOTE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a senior clinical support analyst for the Epic suite within the Clinical Service Desk. Triage and resolve client incidents and requests across Epic workflows, application errors, and user access, while driving SLA-compliant outcomes. Stay current on Epic configurations and changes, support EMR integrations with other clinical systems, and help build knowledge management and training materials by analyzing past incidents.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Respond to and resolve client incidents and requests related to the clinical aspects of the Epic suite, including workflow issues, application errors, and user access.
  • •Proactively manage assigned and unassigned incidents and requests through to resolution while maintaining account SLAs.
  • •Handle incoming calls and follow account-specific processes for Clinical Service Desk support.
  • •Analyze closed incidents to improve and expand the knowledge base and support documentation.
  • •Participate in the development of knowledge management and training content and assist/mentor service desk staff.

Key Requirements

  • •5+ years of clinical care delivery experience with demonstrated service philosophy in interactions with clinicians and colleagues.
  • •5+ years of experience implementing, building, and supporting Epic.
  • •Experience analyzing both quantitative and qualitative data.
  • •Certification or proficiency in one or more Epic modules.
  • •Experience in EMR system integration with other clinical systems; previous team leadership experience is preferred.
Experience:5+ yearsHealthcareEMREpicClinical care
Skills:Service philosophyIncident resolutionData analysisKnowledge sharingMentoring
Tech Stack:Epic suiteEpicEMRClinical workflowsEpic modulesKnowledge management

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn