ClickHouse

1 month ago

Support Engineer - China (Alibaba Cloud Strategic Accounts) 支持工程师 - 中国（阿里云战略客户）

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support Engineer for China focusing on ClickHouse deployed on Alibaba Cloud. Own the full lifecycle of enterprise customer issues, from intake and reproduction to root-cause analysis and resolution, while advising on best practices, capacity planning, and configuration tuning. Serve as the single point of contact for strategic customers, collaborating with China Engineering, global Core Database and Cloud teams, and contributing to tooling and documentation.

Location: China

Workplace: Remote

Job Function: Product Management

Key Responsibilities

•Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region — from intake and reproduction through root-cause analysis, resolution, and post-incident follow-up.
•Triage, classify, and track incoming cases; identify recurring patterns and feed them back into knowledge base articles, runbooks, and product feedback for our Core, Cloud, and Engineering teams.
•Diagnose and resolve issues spanning SQL and query performance, schema and table-engine design, replication and sharding, ingestion pipelines, materialized views, resource utilization, and cluster operations.
•Advise customers on ClickHouse best practices, capacity planning, and configuration tuning for workloads on cloud infrastructure.
•Escalate complex or product-level issues through appropriate channels to global teams while remaining the single point of contact for the customer until resolution.

Pay and Benefits

Perks:Remote WorkHealth InsuranceEquityTime OffHome OfficeGlobal Gatherings

Key Requirements

•Proven experience in a technical support, DBA, SRE, or database engineering role serving enterprise customers — ideally including on-call and SLA-driven environments.
•Work with Alibaba team and our engineering team to support strategic customer POCs.
•Technical breadth and depth in ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms.
•Previous experience operating ClickHouse or other SQL databases in production, with the ability to write and optimize complex SQL.
•Excellent written and verbal communication in Chinese (Mandarin) and English, with the ability to translate complex technical issues for technical and non-technical audiences.

Skills:CommunicationProblem-solvingCustomer empathyOn-callSla management

Languages:MandarinEnglish

Tech Stack:ClickHouseAlibaba CloudLinuxKubernetesSQLCloudSaaSDistributed systems

Company Brief

ClickHouse

Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.

Industry: Data Infrastructure

Headquarters: Menlo Park, United States

Founded: 2016

Website LinkedIn

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ClickHouse

1 month ago

Support Engineer - China (Alibaba Cloud Strategic Accounts) 支持工程师 - 中国（阿里云战略客户）

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: China

Workplace: Remote

Job Function: Product Management

Key Responsibilities

•Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region — from intake and reproduction through root-cause analysis, resolution, and post-incident follow-up.
•Triage, classify, and track incoming cases; identify recurring patterns and feed them back into knowledge base articles, runbooks, and product feedback for our Core, Cloud, and Engineering teams.
•Diagnose and resolve issues spanning SQL and query performance, schema and table-engine design, replication and sharding, ingestion pipelines, materialized views, resource utilization, and cluster operations.
•Advise customers on ClickHouse best practices, capacity planning, and configuration tuning for workloads on cloud infrastructure.
•Escalate complex or product-level issues through appropriate channels to global teams while remaining the single point of contact for the customer until resolution.

Pay and Benefits

Perks:Remote WorkHealth InsuranceEquityTime OffHome OfficeGlobal Gatherings

Key Requirements

•Proven experience in a technical support, DBA, SRE, or database engineering role serving enterprise customers — ideally including on-call and SLA-driven environments.
•Work with Alibaba team and our engineering team to support strategic customer POCs.
•Technical breadth and depth in ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms.
•Previous experience operating ClickHouse or other SQL databases in production, with the ability to write and optimize complex SQL.
•Excellent written and verbal communication in Chinese (Mandarin) and English, with the ability to translate complex technical issues for technical and non-technical audiences.

Skills:CommunicationProblem-solvingCustomer empathyOn-callSla management

Languages:MandarinEnglish

Tech Stack:ClickHouseAlibaba CloudLinuxKubernetesSQLCloudSaaSDistributed systems

Company Brief

ClickHouse

Industry: Data Infrastructure

Headquarters: Menlo Park, United States

Founded: 2016

Website LinkedIn