Senior Customer Success Manager-KA

Payoneer
Hangzhou, Suzhou, Nanjing
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsEducation: bachelorsSkills: ["Communication","Relationship management","Negotiation","Problem-solving","Analytical thinking"]

Senior Customer Success Manager driving adoption and growth of Payoneer’s solutions among SMEs and professional businesses in China. Build and manage long-term relationships, develop region-specific go-to-market strategies, collaborate cross-functionally, and elevate customer retention and cross-sell opportunities across multiple Chinese cities.

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Payoneer
Payoneer
2 months ago

Senior Customer Success Manager-KA

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Last checked: 6 hours agoStatus: Live

Job Summary

Senior Customer Success Manager driving adoption and growth of Payoneer’s solutions among SMEs and professional businesses in China. Build and manage long-term relationships, develop region-specific go-to-market strategies, collaborate cross-functionally, and elevate customer retention and cross-sell opportunities across multiple Chinese cities.
Location: Hangzhou, Suzhou, Nanjing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Oversee and manage existing client relationships and build long-term relationships with top users to identify emerging business needs and opportunities.
  • •Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
  • •Grow the company’s capability in the financial services industry and develop the go-to-market strategy in collaboration with analytics, business development, sales and delivery teams.
  • •Review and propose process improvements to drive client and market penetration.
  • •Maintain CRM data and ensure tracking of customer activity; aim to exceed country targets for direct business.

Key Requirements

  • •Bachelor's degree in business or communications
  • •Native Mandarin with high level of English communications
  • •8+ years of experience selling complex solutions to corporate level clients – SME in Greater China
  • •5+ years of account management, business development or other relevant experience
  • •Experience using Salesforce or a similar CRM system
Experience:5-8 yearsPaymentsFintechFinancial services
Education:Bachelor's
Skills:CommunicationRelationship managementNegotiationProblem-solvingAnalytical thinking
Languages:MandarinEnglish
Tech Stack:Salesforce

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn