Host (Toronto) - Contract

Hermes
Toronto
Workplace: OnsiteContract20+ hourlyFunction: Hospitality & Food ServiceExperience: 1+ yearsSkills: ["Communication","Customer service","Attention to detail","Organizational skills","Flexibility"]

Welcome customers as they enter and leave the boutique, determining the nature of their visit and guiding them to the right area or team member. Serve as the host by delivering extraordinary service, managing difficult situations with composure, and maintaining a daily calendar of appointments and boutique events. Coordinate closely with the boutique team on arrivals and queue status to minimize wait times.

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Hermes
Hermes
4 days ago

Host (Toronto) - Contract

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Welcome customers as they enter and leave the boutique, determining the nature of their visit and guiding them to the right area or team member. Serve as the host by delivering extraordinary service, managing difficult situations with composure, and maintaining a daily calendar of appointments and boutique events. Coordinate closely with the boutique team on arrivals and queue status to minimize wait times.
Location: Toronto
Workplace: Onsite
Employment Type: Contract
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Warmly greet every visitor and assist them by understanding their needs and directing them through the store.
  • •Serve as the host by modeling the company vision of extraordinary service and handling difficult situations with composure.
  • •Guide clients to the appropriate merchandise area or team member based on their expectations.
  • •Maintain the daily calendar of client appointments and boutique events, including arrivals, no-shows, reschedules, and cancellations.
  • •Support appointment requests by phone, update clients when capacity is reached, and coordinate with selling, operations, and asset protection teams.

Pay and Benefits

Salary: 20 hourly

Key Requirements

  • •Strong communication skills with a gracious, warm approach for phone and face-to-face interactions.
  • •Excellent customer service skills and a friendly attitude for client interactions.
  • •Ability to work a flexible schedule according to business needs.
  • •Similar experience in the customer service, retail, or service sector.
  • •Attention to detail and keeping a personal workspace organized.
Experience:1+ years
Skills:CommunicationCustomer serviceAttention to detailOrganizational skillsFlexibility

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn