Amadeus

1 month ago

Hotel Application/Systems Technical Support (Reservation Systems)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide first-line technical and product support for Amadeus Hospitality's online booking and hotel application systems, delivering timely resolutions, logging interactions in CRM, and collaborating with cross‑functional teams to ensure smooth customer experiences and adoption across global hospitality clients.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Serve as the first point of contact for Amadeus Hospitality customers across phone, portal, and email channels, beginning with an assigned product and expanding as your knowledge develops.
•Identify customer needs and communicate clear and effective resolutions by distinguishing between symptoms and root causes.
•Use available tools, systems, and support channels to resolve customer questions and escalate when needed.
•Document customer interactions and troubleshooting steps clearly and consistently within the CRM system.
•Apply product knowledge and available resources to address customer questions on first contact whenever possible.

Pay and Benefits

Perks:Health InsuranceDental

Key Requirements

•Have completed tertiary education (or equivalent) in a relevant discipline.
•Bring experience in technical support or help desk environments, including phone, chat, or case management.
•Are familiar with hotel software solutions or related hospitality systems.
•Demonstrate analytical thinking, problem‑solving skills, and clear communication with diverse audiences.
•Are committed to learning Amadeus Hospitality product offerings and staying informed about policies, practices, and trends that influence customer support.

Experience:HospitalityHotel softwareSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkAnalytical thinking

Tech Stack:SalesforcePMSCRSOTAsCRMMicrosoft Windows

Company Brief

Amadeus

Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn

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Amadeus

1 month ago

Hotel Application/Systems Technical Support (Reservation Systems)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Key Responsibilities

•Serve as the first point of contact for Amadeus Hospitality customers across phone, portal, and email channels, beginning with an assigned product and expanding as your knowledge develops.
•Identify customer needs and communicate clear and effective resolutions by distinguishing between symptoms and root causes.
•Use available tools, systems, and support channels to resolve customer questions and escalate when needed.
•Document customer interactions and troubleshooting steps clearly and consistently within the CRM system.
•Apply product knowledge and available resources to address customer questions on first contact whenever possible.

Pay and Benefits

Perks:Health InsuranceDental

Key Requirements

•Have completed tertiary education (or equivalent) in a relevant discipline.
•Bring experience in technical support or help desk environments, including phone, chat, or case management.
•Are familiar with hotel software solutions or related hospitality systems.
•Demonstrate analytical thinking, problem‑solving skills, and clear communication with diverse audiences.
•Are committed to learning Amadeus Hospitality product offerings and staying informed about policies, practices, and trends that influence customer support.

Experience:HospitalityHotel softwareSaaS

Education:Bachelor's

Skills:CommunicationProblem-solvingCustomer serviceTeamworkAnalytical thinking

Tech Stack:SalesforcePMSCRSOTAsCRMMicrosoft Windows

Company Brief

Amadeus

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Madrid, Spain

Founded: 1987

Website LinkedIn