Sonova

1 month ago

Audiology Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide expert-level audiology technical support by troubleshooting, fitting, and recommending hearing solutions; partner with providers and consumers to ensure optimal performance, high customer service, and strong relationships while using hearing aid software (NOAH) and CRM tools in a fast-paced, remote/hybrid environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support
•Provide hearing aid fitting recommendations, troubleshooting, and product guidance
•Build and maintain strong relationships with customers to ensure satisfaction and retention
•Proactively identify customer needs and recommend solutions to enhance their experience
•Document all customer interactions accurately within CRM systems

Pay and Benefits

Salary: USD 73,000 - 85,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Master’s degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)
•3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology
•Strong technical knowledge of hearing aid software and tools such as NOAH
•Excellent communication skills with the ability to support both providers and consumers
•Experience with CRM systems and multi-line phone systems

Experience:3+ yearsAudiologyHearing aidsMedical devices

Education:Master's

Skills:CommunicationProblem-solvingCustomer service

Licenses:Hearing Instrument SpecialistAuD

Languages:EnglishSpanish

Tech Stack:NOAHCRMMulti-line phone systems

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

1 month ago

Audiology Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Respond to high-volume inbound calls from providers and customers, delivering timely and effective technical support
•Provide hearing aid fitting recommendations, troubleshooting, and product guidance
•Build and maintain strong relationships with customers to ensure satisfaction and retention
•Proactively identify customer needs and recommend solutions to enhance their experience
•Document all customer interactions accurately within CRM systems

Pay and Benefits

Salary: USD 73,000 - 85,000 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Master’s degree in Audiology or Hearing Instrument Specialist license required (AuD preferred)
•3+ years of experience fitting, recommending, and troubleshooting hearing aids and related technology
•Strong technical knowledge of hearing aid software and tools such as NOAH
•Excellent communication skills with the ability to support both providers and consumers
•Experience with CRM systems and multi-line phone systems

Experience:3+ yearsAudiologyHearing aidsMedical devices

Education:Master's

Skills:CommunicationProblem-solvingCustomer service

Licenses:Hearing Instrument SpecialistAuD

Languages:EnglishSpanish

Tech Stack:NOAHCRMMulti-line phone systems

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website