Customer Success Project Intern (Lark Japan) - 2026 Start (BS/MS）

ByteDance
Tokyo
Workplace: OnsiteInternshipFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Problem-solving","Communication"]

Support the Lark Customer Success team by helping increase customers’ usage of Lark, creating clear onboarding/training materials, and improving the Japanese client experience (including UX improvements and reporting translation issues or bugs). Work with full-time teammates on short, impactful projects, contribute to user training, and help build simple applications with manuals to improve customer work efficiency.

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FursaFursa
ByteDance
ByteDance
1 month ago

Customer Success Project Intern (Lark Japan) - 2026 Start (BS/MS）

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 31 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support the Lark Customer Success team by helping increase customers’ usage of Lark, creating clear onboarding/training materials, and improving the Japanese client experience (including UX improvements and reporting translation issues or bugs). Work with full-time teammates on short, impactful projects, contribute to user training, and help build simple applications with manuals to improve customer work efficiency.
Location: Tokyo
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Success & Account Management
Seniority: Intern level

Key Responsibilities

  • •Support efforts to increase clients’ usage rate of Lark.
  • •Create client-friendly materials explaining how to use Lark.
  • •Help improve UX for Japanese clients and share incorrect translations or system bugs with the development team.
  • •Conduct user training and explain to clients how to use Lark.
  • •Build simple applications and write user manuals to improve work efficiency.

Key Requirements

  • •Interested in cloud tools.
  • •Strong problem-solving skills.
  • •Excellent communication skills.
  • •Available to work at least 3 days per week.
  • •Prior internship experience in the SaaS industry (preferred) and/or hands-on customer success or client-facing internship experience (preferred).
Experience:SaaSCustomer success
Education:Bachelor's
Skills:Problem-solvingCommunication
Tech Stack:LarkCloud tools

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn