NTT

1 month ago

Helpdesk Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide expert technical support and resolve complex issues as a helpdesk analyst in Noida. Serve as an escalation point, collaborate across teams to improve service quality, and document solutions and processes for knowledge sharing. Perform advanced troubleshooting and root-cause analysis across domains such as networking, cloud, OS, databases, and security. Mentor junior staff, drive process improvements and automation, and work rotating shifts on-site.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide expert-level technical support and resolve complex helpdesk issues.
•Act as a technical authority and escalation point for the team.
•Collaborate across teams to drive operational excellence and service quality.
•Document solutions, processes, and contribute to knowledge sharing.
•Mentor junior staff and lead team operations, performance tracking, and process improvements including automation and technology adoption.

Key Requirements

•Provide expert technical support and lead resolution of complex issues.
•Advanced troubleshooting with root-cause analysis across domains such as networking, cloud, OS, databases, and security.
•Experience using ticketing systems (e.g., ServiceNow).
•Strong documentation skills for SOPs and a knowledge base.
•Familiarity with ITIL processes including incident, problem, and change management.

Skills:CommunicationDocumentationMentoringStrategic thinkingStakeholder management

Tech Stack:ServiceNowITILIncident managementProblem managementChange management

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT