Technical Support Engineer II

Delinea
Belfast
Workplace: RemoteFull timeGBP 42,000 - 49,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-2 yearsSkills: ["Troubleshooting","Written communication","Verbal communication","Accountability","Organizational skills"]

Provide post-sale technical support to Delinea customers and partners within the Global Technical Support team. Diagnose, document, and reproduce reported issues, then formulate and communicate clear resolution plans and corrective actions. Use strong IT, networking, encryption, cloud, virtualization, database/SQL, and security knowledge to troubleshoot complex problems, while maintaining professional customer communication during a rotating on-call schedule.

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FursaFursa
Delinea
Delinea
1 day ago

Technical Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide post-sale technical support to Delinea customers and partners within the Global Technical Support team. Diagnose, document, and reproduce reported issues, then formulate and communicate clear resolution plans and corrective actions. Use strong IT, networking, encryption, cloud, virtualization, database/SQL, and security knowledge to troubleshoot complex problems, while maintaining professional customer communication during a rotating on-call schedule.
Location: Belfast
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide post-sale technical support to customers and partners.
  • •Assess, document, and investigate reported customer issues.
  • •Investigate and reproduce case scenarios to drive technical resolution.
  • •Formulate and communicate resolution plans and clear customer responses.
  • •Participate in a rotating on-call schedule for production issues and escalations.

Pay and Benefits

Salary: GBP 42,000 - 49,000 annually
Perks:Health InsurancePensionLife InsuranceEmployee AssistancePaid Leave

Key Requirements

  • •1-2 years of relevant professional experience as a technical support agent or equivalent.
  • •In-depth knowledge of IT and system administration.
  • •Strong understanding of networking, data transport, and encryption.
  • •Experience with cloud infrastructure and machine/network/services virtualization.
  • •Proficiency with relational databases and SQL; .NET applications are a bonus.
Experience:1-2 years
Skills:TroubleshootingWritten communicationVerbal communicationAccountabilityOrganizational skills
Languages:English
Tech Stack:ITSystem administrationNetworkingEncryptionCloud infrastructureVirtualizationSecurity conceptsRelational databasesSQL.NET

Eligibility

Security Clearance:Security clearance

Company Brief

Delinea
Provides privileged access management and identity security solutions that centralize authorization for human and machine identities, securing hybrid-cloud infrastructure, applications, and data for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2004
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor