Front of House Manager | One&Only Aesthesis, Athens

Kerzer International
Greece
Workplace: OnsiteFull timeFunction: SalesExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Coaching","Service recovery","Judgment under pressure","Communication"]

Oversee the integrated daily operation of Guest Experience, Front Office, Guest Services & Connectivity to deliver a seamless, personalized guest journey from pre-arrival through departure and post-stay follow-up. Translate occupancy and guest information into a precise service plan, control room allocation and arrival readiness, lead guest communication and service recovery, and coordinate departments to protect safety, privacy, brand standards, and operational continuity.

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Kerzer International
Kerzer International
16 hours ago

Front of House Manager | One&Only Aesthesis, Athens

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Oversee the integrated daily operation of Guest Experience, Front Office, Guest Services & Connectivity to deliver a seamless, personalized guest journey from pre-arrival through departure and post-stay follow-up. Translate occupancy and guest information into a precise service plan, control room allocation and arrival readiness, lead guest communication and service recovery, and coordinate departments to protect safety, privacy, brand standards, and operational continuity.
Location: Greece
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Oversee daily operations across Guest Experience, Front Office, Guest Services & Connectivity with effective shift coverage and coordination.
  • •Lead daily briefings and operational handovers covering arrivals, departures, VIPs, special occasions, guest requests, and open issues.
  • •Maintain a visible presence in lobbies and guest areas, engaging with guests and identifying service opportunities.
  • •Handle escalated guest complaints end-to-end, ensuring resolution and follow-up.
  • •Oversee room allocation and room-status accuracy in coordination with Housekeeping, Reservations, and Engineering; ensure VIP and special occasion readiness.

Key Requirements

  • •Bachelor’s degree in Hospitality Management or Business Administration (or equivalent) or relevant international luxury-hotel experience.
  • •At least five years of progressive Front of House experience in a luxury hotel or resort with responsibility for multi-function operations and team leadership.
  • •Experience in room allocation, VIP operations, guest complaint resolution, service recovery, shift leadership, and interdepartmental coordination.
  • •Practical working knowledge of Forbes Travel Guide and LQA standards, including service observation, coaching, calibration, and corrective follow-up.
  • •Proficiency with Opera PMS and Microsoft Office, with strong written and spoken English (Greek and additional languages are an advantage).
Experience:5+ yearsLuxury hospitalityHotel operationsResort operations
Education:Bachelor's in Hospitality Management or Business Administration (related discipline)
Skills:LeadershipCoachingService recoveryJudgment under pressureCommunication
Languages:EnglishGreek
Tech Stack:Opera PMSMicrosoft Office

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn