4 days ago

Government Escalation Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own UAE regulator-facing complaint escalations as the accountable point of contact for cases raised via Sanadak and the AECB Dispute & Complaints Management framework. Review investigations and draft responses, ensure accuracy and completeness, and submit timely regulator responses while managing SLAs. Coordinate with Care Operations, Compliance, Product and Tech to identify root causes, maintain audit-ready case records, and report on volumes, resolution, and themes for governance and inspections.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Government & Public Administration

Seniority: Mid level

Key Responsibilities

•Act as the designated UAE-based complaints reviewer and submitter for cases raised through Sanadak and the AECB complaints management platform.
•Review investigation outputs and draft responses from Care Operations, validate quality and completeness, and submit final responses within required timelines.
•Serve as the primary point of contact for regulator case calls, queries, and clarifications during business hours.
•Track and manage regulator-driven case SLAs, escalating cases at risk of breach to the Head of Care Operations and Compliance.
•Maintain complete, audit-ready regulator case records and prepare reports on volumes, resolution rates, SLA adherence, and root-cause themes.

Key Requirements

•Bachelor's degree, ideally in Business, Law, Finance, or a related discipline.
•Minimum 3 years' experience in complaints handling, customer operations, compliance operations, or a regulatory-facing role in a regulated financial services environment.
•Direct experience handling regulator escalations (Sanadak, CBUAE, SAMA, or equivalent) is strongly preferred.
•Native or fluent Arabic and strong professional English (written and spoken).
•Ability to draft clear, factual, regulator-appropriate case responses and make defensible decisions within a policy framework.

Experience:3+ yearsFintechBNPLBankingInsuranceRegulated financial services

Education:Bachelor's

Skills:Written communicationSound judgmentDetail-orientedStructured approachCross-team coordination

Languages:ArabicEnglish

Tech Stack:Salesforce

Company Brief

Tamara UAE

Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Riyadh, Saudi Arabia

Founded: 2020

Website LinkedIn

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Tamara UAE

4 days ago

Government Escalation Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Government & Public Administration

Seniority: Mid level

Key Responsibilities

•Act as the designated UAE-based complaints reviewer and submitter for cases raised through Sanadak and the AECB complaints management platform.
•Review investigation outputs and draft responses from Care Operations, validate quality and completeness, and submit final responses within required timelines.
•Serve as the primary point of contact for regulator case calls, queries, and clarifications during business hours.
•Track and manage regulator-driven case SLAs, escalating cases at risk of breach to the Head of Care Operations and Compliance.
•Maintain complete, audit-ready regulator case records and prepare reports on volumes, resolution rates, SLA adherence, and root-cause themes.

Key Requirements

•Bachelor's degree, ideally in Business, Law, Finance, or a related discipline.
•Minimum 3 years' experience in complaints handling, customer operations, compliance operations, or a regulatory-facing role in a regulated financial services environment.
•Direct experience handling regulator escalations (Sanadak, CBUAE, SAMA, or equivalent) is strongly preferred.
•Native or fluent Arabic and strong professional English (written and spoken).
•Ability to draft clear, factual, regulator-appropriate case responses and make defensible decisions within a policy framework.

Experience:3+ yearsFintechBNPLBankingInsuranceRegulated financial services

Education:Bachelor's

Skills:Written communicationSound judgmentDetail-orientedStructured approachCross-team coordination

Languages:ArabicEnglish

Tech Stack:Salesforce

Company Brief

Tamara UAE

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Riyadh, Saudi Arabia

Founded: 2020

Website LinkedIn