Customer Success Manager

Zip
San Francisco
Workplace: HybridFull timeUSD 100,000 - 140,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Interpersonal skills","Project management","Problem solving","Workflow efficiency","Team player"]

The Customer Success Manager will manage a growing portfolio of commercial clients, partnering with engineering and product teams to drive adoption, renewals, and customer value across diverse industries. You’ll educate customers on Zip’s procurement platform, build relationships with key stakeholders, and translate business needs into product solutions while focusing on data-driven adoption and NRR growth in a fast-paced, early-stage environment.

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FursaFursa
Zip
Zip
4 months ago

Customer Success Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

The Customer Success Manager will manage a growing portfolio of commercial clients, partnering with engineering and product teams to drive adoption, renewals, and customer value across diverse industries. You’ll educate customers on Zip’s procurement platform, build relationships with key stakeholders, and translate business needs into product solutions while focusing on data-driven adoption and NRR growth in a fast-paced, early-stage environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
  • •Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
  • •Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
  • •Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
  • •Manage customer health based on data-driven adoption metrics.

Pay and Benefits

Salary: USD 100,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kHome OfficeCommuter BenefitsPaid LeaveEquity

Key Requirements

  • •5+ years in customer-facing customer success, account management, or strategic consulting in a B2B SaaS context.
  • •Excellent interpersonal skills with ability to build quick rapport and trust.
  • •Strong project management skills for a dynamic client portfolio.
  • •Creative problem solver with attention to detail.
  • •Business-process oriented with focus on workflow efficiency.
Experience:5+ yearsB2B SaaS
Skills:Interpersonal skillsProject managementProblem solvingWorkflow efficiencyTeam player

Company Brief

Zip
Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2013
WebsiteLinkedIn