Incident Manager

Databricks
Texas
Workplace: RemoteFull timeUSD 103,900 - 145,525 annuallyFunction: DevOps, Cloud & InfrastructureExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Mentoring","Writing","Cross-team coordination","Contextual analysis"]

Lead critical production incidents for a cloud-based data and AI platform, serving as both incident commander and reliability engineer. Coordinate multi-team responses, drive real-time status updates, and partner with engineering to perform technical root-cause analysis and reliability improvements across distributed systems. Own internal and customer-facing communications during high-impact events, mentor peers in incident response practices, and help ensure continuous improvement through playbooks and clear documentation.

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FursaFursa
Databricks
Databricks
2 months ago

Incident Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead critical production incidents for a cloud-based data and AI platform, serving as both incident commander and reliability engineer. Coordinate multi-team responses, drive real-time status updates, and partner with engineering to perform technical root-cause analysis and reliability improvements across distributed systems. Own internal and customer-facing communications during high-impact events, mentor peers in incident response practices, and help ensure continuous improvement through playbooks and clear documentation.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Manager level

Key Responsibilities

  • •Lead critical production incidents by coordinating multi-disciplinary responses across Databricks’ cloud-based services to mitigate impact and restore operations.
  • •Drive technical root cause analysis and reliability improvements by tracing and documenting underlying causes across distributed systems, services, and data stores.
  • •Own incident communications, providing frequent internal updates and publishing accurate, timely, and empathetic customer-facing notifications.
  • •Summarize key learnings and ensure technical and procedural improvements are followed through after major incidents.
  • •Mentor and train peers in incident communication and technical response disciplines to improve the incident response program.

Pay and Benefits

Salary: USD 103,900 - 145,525 annually

Key Requirements

  • •5+ years of experience in incident management, site reliability engineering, or production operations supporting large-scale, cloud-native systems.
  • •Proven ability to lead and coordinate high-severity incidents, including identifying impact, isolating fault domains, and managing multi-team response efforts.
  • •Strong understanding of cloud infrastructure (AWS, Azure, or GCP) across compute, networking, storage, and observability.
  • •Deep expertise in log analysis and debugging with familiarity in log aggregation/search tools (e.g., Datadog, Elasticsearch, Splunk, Cloud Logging, OpenTelemetry).
  • •Proficiency in at least one of Python, Go, or Bash for automating diagnostics, data collection, or analysis; plus incident playbook and communication template experience.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationMentoringWritingCross-team coordinationContextual analysis
Languages:English
Tech Stack:AWSAzureGCPDatadogElasticsearchSplunkCloud LoggingOpenTelemetryPrometheusGrafanaPythonGoBash

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn