2 days ago

E-Commerce Safety Communications Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead global trust and safety communications for TikTok Shop, partnering with Product, Trust & Safety, Legal, and Public Policy to build brand trust through proactive storytelling and multi-market campaigns. Create blog posts, media pitches, and launch materials, serve as primary media contact for safety issues, and train spokespeople. Help manage crisis and regulatory communications by supporting the press office with issue response and guidance.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Develop and execute global communications campaigns that build brand trust and highlight TikTok Shop safety commitments.
•Create proactive storytelling materials including blog posts, media pitches, and launch materials for e-commerce initiatives.
•Serve as the primary media contact for safety-related issues and train spokespeople for interviews and events.
•Provide communications guidance and approvals to teams across the business to reinforce safety messaging for monetized products.
•Support crisis and issue management by helping manage media inquiries and communications for regulatory developments and policy escalations.

Key Requirements

•Bachelor's degree or higher.
•5+ years of experience in communications.
•Experience managing large-scale, multi-market campaigns from concept to execution.
•Outstanding verbal and written communication skills, including the ability to explain complex technical issues clearly.
•Experience in a press office or handling crisis communications.

Skills:Verbal communicationWritten communicationOrganizational skillsCrisis communicationsCross-functional collaboration

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

E-Commerce Safety Communications Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Develop and execute global communications campaigns that build brand trust and highlight TikTok Shop safety commitments.
•Create proactive storytelling materials including blog posts, media pitches, and launch materials for e-commerce initiatives.
•Serve as the primary media contact for safety-related issues and train spokespeople for interviews and events.
•Provide communications guidance and approvals to teams across the business to reinforce safety messaging for monetized products.
•Support crisis and issue management by helping manage media inquiries and communications for regulatory developments and policy escalations.

Key Requirements

•Bachelor's degree or higher.
•5+ years of experience in communications.
•Experience managing large-scale, multi-market campaigns from concept to execution.
•Outstanding verbal and written communication skills, including the ability to explain complex technical issues clearly.
•Experience in a press office or handling crisis communications.

Skills:Verbal communicationWritten communicationOrganizational skillsCrisis communicationsCross-functional collaboration

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn