Customer Support Representative (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the friendly voice for TI’s customers, turning their challenges into success stories. Handle inquiries using internal systems, documenting interactions and resolving data discrepancies between TI and customers. Collaborate with cross-functional teams on complex issues, while using data to maintain operational success metrics and improve processes and customer experience.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Turn customer challenges into success stories.
•Collaborate with cross-functional teams to tackle complex issues.
•Use internal systems to respond to customer inquiries and document interactions.
•Leverage data to address customer problems and maintain operational success metrics.
•Proactively resolve data discrepancies between TI and customers, contributing to improved operational processes and customer experience.

Key Requirements

•High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or a related field.
•Proficiency in English (written and verbal) and communication skills.
•Previous customer service experience is a plus.
•Experience with Microsoft Excel (filters, formulas, pivot tables) to organize and analyze data.
•Comfort working independently while also working well in a team, in a fast-paced environment.

Experience:2+ yearsCall centerCustomer support

Education:High School in business administration

Skills:CommunicationProblem-solvingAttention to detailIndependent workTeamwork

Languages:EnglishGermanFrenchSpanishItalian

Tech Stack:Microsoft ExcelEmailTicketing systemsCRM

Company Brief

Texas Instruments

Industry: Electronics Manufacturing

Website

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Texas Instruments

4 weeks ago

Customer Support Representative (m/f/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Turn customer challenges into success stories.
•Collaborate with cross-functional teams to tackle complex issues.
•Use internal systems to respond to customer inquiries and document interactions.
•Leverage data to address customer problems and maintain operational success metrics.
•Proactively resolve data discrepancies between TI and customers, contributing to improved operational processes and customer experience.

Key Requirements

•High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or a related field.
•Proficiency in English (written and verbal) and communication skills.
•Previous customer service experience is a plus.
•Experience with Microsoft Excel (filters, formulas, pivot tables) to organize and analyze data.
•Comfort working independently while also working well in a team, in a fast-paced environment.

Experience:2+ yearsCall centerCustomer support

Education:High School in business administration

Skills:CommunicationProblem-solvingAttention to detailIndependent workTeamwork

Languages:EnglishGermanFrenchSpanishItalian

Tech Stack:Microsoft ExcelEmailTicketing systemsCRM

Company Brief

Texas Instruments

Industry: Electronics Manufacturing

Website