Senior Product Designer - Onboarding & Activation

Ebury
London
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Product thinking","Problem-solving","Collaboration","Organizational skills","Communication"]

Own end-to-end design for onboarding and activation journeys, spanning customer-facing experiences and internal operational workflows. Balance user needs with business goals, regulatory requirements, risk controls, and operational efficiency to simplify complex flows like identity verification and KYB/KYC. Partner across Product, Engineering, Data, Operations, Compliance, and Risk, prototyping and iterating to improve outcomes across web and mobile.

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FursaFursa
Ebury
Ebury
3 days ago

Senior Product Designer - Onboarding & Activation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end design for onboarding and activation journeys, spanning customer-facing experiences and internal operational workflows. Balance user needs with business goals, regulatory requirements, risk controls, and operational efficiency to simplify complex flows like identity verification and KYB/KYC. Partner across Product, Engineering, Data, Operations, Compliance, and Risk, prototyping and iterating to improve outcomes across web and mobile.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end design for onboarding and activation journeys from discovery through launch.
  • •Design customer-facing onboarding flows and internal operational workflows while balancing UX, business goals, compliance, and operational realities.
  • •Simplify complex multi-step processes such as identity verification, KYB/KYC requirements, document collection, review processes, and account activation.
  • •Collaborate with cross-functional teams to identify high-impact problems, align priorities, and deliver meaningful improvements.
  • •Prototype, test, and iterate quickly using research, data, and feedback; ensure responsive experiences across web and mobile.

Pay and Benefits

Perks:Health InsuranceAnnual Bonus

Key Requirements

  • •Relevant professional experience within UX or Product Design, assessed to Level 3 or Level 4 expectations.
  • •A portfolio showing strong product thinking, problem solving, and craft, including examples of complex workflows or journeys.
  • •Experience designing complex digital experiences, ideally in fintech, financial services, SaaS, healthcare, legal technology, or other regulated environments.
  • •High desirability: experience designing onboarding, identity verification, KYB/KYC, compliance, risk, or workflow-heavy products.
  • •Strong interaction design skills (information architecture, flows, states, edge cases) and product thinking using data and research to inform decisions.
Experience:FintechFinancial servicesSaaSHealthcareLegal technology
Skills:Product thinkingProblem-solvingCollaborationOrganizational skillsCommunication
Tech Stack:FigmaClaudeCodex

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn