Scaled Adoption Manager

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Organizational skills","Time management","Communication","Problem-solving","Empathy"]

Own a portfolio of accounts at scale to drive customer adoption and value realization. You’ll run short-term, adoption-focused engagements, proactively engage customers and partners via telephony and digital campaigns, and use deep product knowledge to resolve issues and recommend next steps. Measure success through net revenue retention, reduced churn, and increased product usage, while analyzing usage/health data and collaborating cross-functionally to mitigate risk and improve the customer experience.

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FursaFursa
DocuSign
DocuSign
16 hours ago

Scaled Adoption Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: first listed 6 days ago

Job Summary

Own a portfolio of accounts at scale to drive customer adoption and value realization. You’ll run short-term, adoption-focused engagements, proactively engage customers and partners via telephony and digital campaigns, and use deep product knowledge to resolve issues and recommend next steps. Measure success through net revenue retention, reduced churn, and increased product usage, while analyzing usage/health data and collaborating cross-functionally to mitigate risk and improve the customer experience.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer adoption and value realization through short-term, adoption-focused engagements.
  • •Drive value with key partners, measured by renewal outcomes.
  • •Engage customers and internal partners proactively through telephony and digital campaigns.
  • •Provide customer resolution and account recommendations using deep product knowledge; escalate issues when specialized capabilities are required.
  • •Evaluate portfolios by analyzing usage, health, data, and behavioral patterns to prioritize the best outcomes for customers and Docusign.

Key Requirements

  • •3+ years of customer-facing work experience in a SaaS or related environment (e.g., support, enablement, account management, or customer success).
  • •Experience using customer relationship management (CRM) software and relevant tools.
  • •Multilingual in English and Portuguese.
  • •Exceptional organizational and time management skills to manage multiple customer accounts while maintaining quality and timeliness.
  • •Strong ability to communicate and influence by phone and in writing, with strong problem-solving and empathy; capable of analyzing customer data and metrics.
  • •Salesforce and Gainsight experience.
Experience:3+ yearsSaaS
Skills:Organizational skillsTime managementCommunicationProblem-solvingEmpathy
Languages:EnglishPortugueseSpanishFrench
Tech Stack:SalesforceGainsightCRM

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor