(UAE Nationals only) Remote Teller-RBG - DBC Interactive Remote Tellers- Retail Banking Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1-3 yearsSkills: ["Customer focus","Communication","Attention to detail","Teamwork","Ability to handle pressure"]

Perform financial and service transactions over video calls using the Interactive Teller Machine while following SOPs and maintaining control standards. Process transactions efficiently to reduce wait and service time, ensure accurate cash delivery/receipt, and keep transactional reports error-free. Monitor fraud risks, handle reconciliation and balancing investigations, and support the Remote Teller unit’s performance. Provide friendly, accurate service and refer/cross-sell Mashreq products.

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FursaFursa
Mashreq
Mashreq
1 day ago

(UAE Nationals only) Remote Teller-RBG - DBC Interactive Remote Tellers- Retail Banking Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Perform financial and service transactions over video calls using the Interactive Teller Machine while following SOPs and maintaining control standards. Process transactions efficiently to reduce wait and service time, ensure accurate cash delivery/receipt, and keep transactional reports error-free. Monitor fraud risks, handle reconciliation and balancing investigations, and support the Remote Teller unit’s performance. Provide friendly, accurate service and refer/cross-sell Mashreq products.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Process financial and service transactions accurately over video calls in line with established procedures and SOPs.
  • •Reduce wait and service time through efficient processing, while managing customer expectations during each interaction.
  • •Ensure zero risk of cash transactions by following control processes, limits, override approvals, and callback procedures.
  • •Check transactional reports, investigate cash and security reconciliation differences, and maintain error-free documentation.
  • •Monitor fraud trends, remain updated on process/control amendments, support the Remote Teller unit performance, and assist the Team Leader/Remote Teller Manager.

Key Requirements

  • •1-3 years of experience as a teller within the banking industry.
  • •Ability to perform financial and service transactions accurately and efficiently over video calls using an Interactive Teller Machine.
  • •Strong customer service and interpersonal/communication skills.
  • •Detail-oriented with strong numeracy and vigilance in transaction processing.
  • •Knowledge of Interactive teller machine functionalities and ability to do minor troubleshooting.
Experience:1-3 yearsBankingRetail banking
Skills:Customer focusCommunicationAttention to detailTeamworkAbility to handle pressure
Tech Stack:Interactive Teller MachineVideo call

Eligibility

Nationality:UAE National

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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