Agent Experience Manager

Compass
United States
Workplace: OnsiteFull timeUSD 32 - 34.25 hourlyFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship management","Active listening","Empathy","Problem-solving"]

Serve as the primary point of contact for a high-touch portfolio of Compass real estate agents, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support, training sessions, and marketing enablement. Partner with onboarding and other teams to welcome new agents and support office and company initiatives, while also being the face of the Berkeley office.

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Compass
Compass
18 hours ago

Agent Experience Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for a high-touch portfolio of Compass real estate agents, handling questions and issues via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 support, training sessions, and marketing enablement. Partner with onboarding and other teams to welcome new agents and support office and company initiatives, while also being the face of the Berkeley office.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of high-touch agents as their day-to-day contact for questions and issues
  • •Provide 1:1 support, strategic recommendations, and group training to promote adoption of Compass technology and services
  • •Support agent marketing requests by creating collateral from templates and coordinating with marketing specialists
  • •Partner with the onboarding team to support strategy and logistics for welcoming new customers
  • •Be the face of the Berkeley office: welcome guests, answer the office phone, manage mail distribution, maintain supplies, and escalate facilities issues

Pay and Benefits

Salary: USD 32 - 34.25 hourly
Perks:Paid LeaveHealth InsuranceDentalVision401kParental LeaveLife InsuranceDisability InsuranceRemote Work

Key Requirements

  • •2-3 years of experience in customer service, training, office management, hospitality, or operations
  • •Ability to establish credibility with agent decision-makers and influencers
  • •Great listening skills with empathy for customer pain points and strong interpersonal communication
  • •Strong problem-solving and analytical skills to adapt and formulate solutions quickly
  • •Attention to detail, strong creative writing skills, and ability to work onsite during standard operating hours
Experience:Real estateCustomer serviceTrainingOffice management
Skills:CommunicationRelationship managementActive listeningEmpathyProblem-solving
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn