Transaction Services Team Leader

HSBC
Auckland
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Communication","Negotiation","Judgement","Problem-solving","Collaboration","Multitasking"]

Lead a team responsible for high-value trade transaction processing within agreed SLAs, driving right-first-time accuracy and continuous improvements in operational performance and service quality. Ensure transactions are completed according to HSBC procedures and internal controls, challenge variations, and address customer dissatisfaction with root-cause improvements. Collaborate across client services, sales, relationship managers, and management to enhance quality, implement audit recommendations, and mentor junior colleagues.

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FursaFursa
HSBC
HSBC
1 day ago

Transaction Services Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead a team responsible for high-value trade transaction processing within agreed SLAs, driving right-first-time accuracy and continuous improvements in operational performance and service quality. Ensure transactions are completed according to HSBC procedures and internal controls, challenge variations, and address customer dissatisfaction with root-cause improvements. Collaborate across client services, sales, relationship managers, and management to enhance quality, implement audit recommendations, and mentor junior colleagues.
Location: Auckland
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive outstanding operational performance and service quality to support growth and improve customer retention.
  • •Process transactions in line with applicable procedures and internal requirements, protecting operational integrity.
  • •Deliver transaction processing within customer SLAs with a focus on right-first-time processing to reduce rework.
  • •Identify and challenge bespoke processing and undocumented or unapproved policy variations, supporting standardisation and control.
  • •Support a customer-centric culture and continuous improvement by handling complaints, resolving root causes, collaborating with stakeholders, mentoring junior team members, and implementing audit recommendations.

Pay and Benefits

Perks:Health InsuranceParental LeavePaid LeaveGym Membership

Key Requirements

  • •University degree and/or relevant experience in customer service, sales, or operations.
  • •Solid knowledge of trade products, including Core Trade, Guarantees, Supply Chain, and/or Receivables Finance.
  • •Technical trade knowledge in Export Documentary Credit checking, Export Documentary Credit Confirmation and Discounting (import, guarantees, and receivables finance is an advantage).
  • •Strong interpersonal skills with excellent written and verbal communication (English and local language) to negotiate and influence.
  • •Strong focus on operational risk and controls, with judgement and problem-solving capability to meet performance and service requirements.
Experience:Trade financeBankingCustomer service
Education:Bachelor's
Skills:CommunicationNegotiationJudgementProblem-solvingCollaborationMultitasking
Languages:English
Tech Stack:EChannels

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn