Team Lead, Customer Due Diligence Operations (KYB)

OKX
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["People management","Communication","Planning","Organisational skills","Ethical decision-making"]

Lead a Customer Due Diligence (KYB/CDD) operations team responsible for reviewing customer KYC cases flagged by onboarding and screening systems. Ensure AML/KYB processes meet regulatory and group policies, manage service levels, and provide people management, metrics, and reporting. Coordinate with Compliance and business units, support client onboarding improvements, investigate sanctions/PEP/adverse media matches, and escalate AML/CDD issues as needed while maintaining high-quality legal and customer records.

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FursaFursa
OKX
OKX
1 day ago

Team Lead, Customer Due Diligence Operations (KYB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead a Customer Due Diligence (KYB/CDD) operations team responsible for reviewing customer KYC cases flagged by onboarding and screening systems. Ensure AML/KYB processes meet regulatory and group policies, manage service levels, and provide people management, metrics, and reporting. Coordinate with Compliance and business units, support client onboarding improvements, investigate sanctions/PEP/adverse media matches, and escalate AML/CDD issues as needed while maintaining high-quality legal and customer records.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide people management and ensure team service level standards are met.
  • •Liaise with the Compliance department and business unit management; assist with client onboarding and process enhancements.
  • •Monitor periodic reviews to ensure regulatory requirements are met and maintain legal/customer files in line with European regulations and group policies.
  • •Investigate and act on sanctions/PEP/adverse media matches generated by the screening application; provide information to management on AML/CDD issues.
  • •Prepare daily and weekly metrics and progress reports; manage ad hoc compliance/projects as needed and act as an escalation contact for stakeholders and clients.

Pay and Benefits

Perks:Meal AllowanceCommuter BenefitsInsurance CoverageTraining BenefitsWellness Stipend

Key Requirements

  • •3+ years of related experience in KYC/KYB, AML compliance, or a similar compliance/risk control function in the financial services industry.
  • •Experience working across multiple jurisdictions in a dynamic environment.
  • •Bachelor’s degree or relevant equivalent experience/professional qualification.
  • •Proven people management experience with attention to detail and ability to see the big picture.
  • •Strong communication, planning, and organisational skills; excellent spoken and written English.
Experience:3+ yearsAMLKYCKYBSanctions complianceFinancial servicesRisk control
Education:Bachelor's
Skills:People managementCommunicationPlanningOrganisational skillsEthical decision-making
Certifications:ACAMsICA
Languages:English

Company Brief

OKX
Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Victoria, Seychelles
Founded: 2017
WebsiteLinkedIn