Clio

4 weeks ago

Senior Product Manager, Onboarding and Activation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

We are seeking a Senior Product Manager to own end-to-end onboarding and activation for Clio’s multi-product platform, designing the 120-day journey, defining activation metrics, and building internal tooling and in-product guidance across Manage, Work, Grow, Payments and Accounting products.

Location: Vancouver, Toronto, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the full onboarding and activation experience from day one through the end of the critical first 120 days across every Clio product a customer has access to.
•Define activation metrics for each product and build/instrument the onboarding journey with cohort analysis, time-to-first-value, milestone completion and drop-off tracking.
•Build internal tooling for Onboarding Specialists and Data Migration teams to move faster and support complex migrations.
•Design and ship in-product onboarding experiences (checklists, guidance, tooltips) and surface cross-product discovery at the right moments.
•Collaborate across Manage, Work, Grow, Payments and Accounting product teams to ensure a coherent onboarding experience across the platform.

Pay and Benefits

Perks:Health InsuranceDentalVisionRrsp MatchingResp ContributionCounseling BenefitHybrid WorkDental?Vision?

Key Requirements

•Built onboarding or activation experiences end-to-end, defined activation meaning, built funnel, and shipped improvements with measurable impact
•Defined activation metrics from scratch and built instrumentation to track them (cohort analysis, funnel metrics, time-to-milestone)
•Experience working across multiple product teams or workstreams without direct authority
•Strong written communication: ability to write clear specs, strategy docs, and stakeholder updates
•Experience building tools for internal teams (onboarding, migrations) alongside customer-facing product work

Experience:4+ yearsSaaSLegal techB2B

Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationWriting

Languages:English

Tech Stack:PendoAmplitudeAppcuesSegment

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

4 weeks ago

Senior Product Manager, Onboarding and Activation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Vancouver, Toronto, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own the full onboarding and activation experience from day one through the end of the critical first 120 days across every Clio product a customer has access to.
•Define activation metrics for each product and build/instrument the onboarding journey with cohort analysis, time-to-first-value, milestone completion and drop-off tracking.
•Build internal tooling for Onboarding Specialists and Data Migration teams to move faster and support complex migrations.
•Design and ship in-product onboarding experiences (checklists, guidance, tooltips) and surface cross-product discovery at the right moments.
•Collaborate across Manage, Work, Grow, Payments and Accounting product teams to ensure a coherent onboarding experience across the platform.

Pay and Benefits

Perks:Health InsuranceDentalVisionRrsp MatchingResp ContributionCounseling BenefitHybrid WorkDental?Vision?

Key Requirements

•Built onboarding or activation experiences end-to-end, defined activation meaning, built funnel, and shipped improvements with measurable impact
•Defined activation metrics from scratch and built instrumentation to track them (cohort analysis, funnel metrics, time-to-milestone)
•Experience working across multiple product teams or workstreams without direct authority
•Strong written communication: ability to write clear specs, strategy docs, and stakeholder updates
•Experience building tools for internal teams (onboarding, migrations) alongside customer-facing product work

Experience:4+ yearsSaaSLegal techB2B

Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationWriting

Languages:English

Tech Stack:PendoAmplitudeAppcuesSegment

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn