Senior Product Manager, Onboarding and Activation

Clio
Vancouver, Toronto, New York
Workplace: HybridFull timeFunction: Product ManagementExperience: 4+ yearsSkills: ["Communication","Leadership","Problem-solving","Cross-functional collaboration","Writing"]

We are seeking a Senior Product Manager to own end-to-end onboarding and activation for Clio’s multi-product platform, designing the 120-day journey, defining activation metrics, and building internal tooling and in-product guidance across Manage, Work, Grow, Payments and Accounting products.

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Clio
Clio
2 months ago

Senior Product Manager, Onboarding and Activation

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Last checked: 10 days agoStatus: Live

Job Summary

We are seeking a Senior Product Manager to own end-to-end onboarding and activation for Clio’s multi-product platform, designing the 120-day journey, defining activation metrics, and building internal tooling and in-product guidance across Manage, Work, Grow, Payments and Accounting products.
Location: Vancouver, Toronto, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the full onboarding and activation experience from day one through the end of the critical first 120 days across every Clio product a customer has access to.
  • •Define activation metrics for each product and build/instrument the onboarding journey with cohort analysis, time-to-first-value, milestone completion and drop-off tracking.
  • •Build internal tooling for Onboarding Specialists and Data Migration teams to move faster and support complex migrations.
  • •Design and ship in-product onboarding experiences (checklists, guidance, tooltips) and surface cross-product discovery at the right moments.
  • •Collaborate across Manage, Work, Grow, Payments and Accounting product teams to ensure a coherent onboarding experience across the platform.

Pay and Benefits

Perks:Health InsuranceDentalVisionRrsp MatchingResp ContributionCounseling BenefitHybrid WorkDental?Vision?

Key Requirements

  • •Built onboarding or activation experiences end-to-end, defined activation meaning, built funnel, and shipped improvements with measurable impact
  • •Defined activation metrics from scratch and built instrumentation to track them (cohort analysis, funnel metrics, time-to-milestone)
  • •Experience working across multiple product teams or workstreams without direct authority
  • •Strong written communication: ability to write clear specs, strategy docs, and stakeholder updates
  • •Experience building tools for internal teams (onboarding, migrations) alongside customer-facing product work
Experience:4+ yearsSaaSLegal techB2B
Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationWriting
Languages:English
Tech Stack:PendoAmplitudeAppcuesSegment

Company Brief

Clio
Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.
Industry: LegalTech
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn