Customer Success Manager, Support - EU

Everflow
Amsterdam
Workplace: HybridFull timeEUR 50,000 - 60,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Solution seeking","Out-of-the-box thinking","Customer feedback"]

Own customer success for Everflow’s EU accounts by comprehending complex customer inquiries, communicating clearly, and building expertise in new products to evangelize value. Partner with internal teams by providing client feedback, and drive growth through upselling existing customers on new features. Develop proficiency in Jira, Intercom, and Planhat while collaborating directly with customers to resolve issues and improve outcomes.

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Everflow
Everflow
1 day ago

Customer Success Manager, Support - EU

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Last checked: 3 hours agoStatus: Live

Job Summary

Own customer success for Everflow’s EU accounts by comprehending complex customer inquiries, communicating clearly, and building expertise in new products to evangelize value. Partner with internal teams by providing client feedback, and drive growth through upselling existing customers on new features. Develop proficiency in Jira, Intercom, and Planhat while collaborating directly with customers to resolve issues and improve outcomes.
Location: Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Comprehend complex customer inquiries across varying industry levels.
  • •Communicate internally and externally concisely and clearly.
  • •Develop expertise in new products and features and evangelize them with customers.
  • •Provide client feedback to internal teams to improve products and support.
  • •Upsell existing clients on new products and features while collaborating with customers to drive success.

Pay and Benefits

Salary: EUR 50,000 - 60,000 annually
Perks:Health InsurancePaid LeavePaid HolidaysPension ContributionParental Leave

Key Requirements

  • •4 years of affiliate marketing or digital advertising experience.
  • •Experience using Everflow or another affiliate tracking platform is a plus.
  • •Strong analytical background and grasp of internet technologies.
  • •Background in Ad Operations, Customer Success, or Technical Customer Support.
  • •High proficiency in English and a bachelor’s/university degree.
Experience:4+ yearsAffiliate marketingDigital advertisingCustomer successAd operations
Education:Bachelor's
Skills:CommunicationAnalytical thinkingSolution seekingOut-of-the-box thinkingCustomer feedback
Languages:English
Tech Stack:JiraIntercomPayhat

Company Brief

Everflow
Provides a cloud-based partner and performance marketing platform that enables advertisers and networks to track, attribute, and optimize affiliate, influencer, and partner-driven campaigns in real time.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
Founded: 2015
WebsiteLinkedIn