CS - HMI NPI PL - Hsinchu

ASML
Taiwan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Analytical thinking"]

Software-like technical support role focusing on e-beam technology, diagnosing complex issues, and coordinating with backend services to ensure machine uptime across regions. You’ll act as a technology expert, solving escalations, and interfacing with GSC/DE to consolidate issues while maintaining high autonomy and strong Chinese/English communication.

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ASML
ASML
7 months ago

CS - HMI NPI PL - Hsinchu

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Software-like technical support role focusing on e-beam technology, diagnosing complex issues, and coordinating with backend services to ensure machine uptime across regions. You’ll act as a technology expert, solving escalations, and interfacing with GSC/DE to consolidate issues while maintaining high autonomy and strong Chinese/English communication.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •100% (Execution) – >90% (Interpretation)
  • •Responsible for SBI or NPI or MBI 1st line problem solving
  • •As an expert in a certain technology
  • •Consolidate issues and resolve issues jointly with GSC/DE follow process
  • •Ensure machine uptime and tracking in each district

Key Requirements

  • •Understand the working principle of e-beam and apply its principle knowledge on the machine.
  • •Lands requirements on performance, diagnostics and usability across multiple competencies and use-cases in early phases of product design.
  • •Provide solutions based on existing data and identify problems.
  • •Be proactive and dedicated to problem solving, able to break down problems and resolve practical issues with logistics units.
  • •Independent and knowledgeable about a large amount of information integration, handling different technical support CS; coordinate back-end service issues and tracking.
Experience:SemiconductorEquipmentHMIE-beam
Skills:CommunicationProblem-solvingAnalytical thinking
Languages:ChineseEnglish
Tech Stack:E-beamDiagnosticsData integrationBack-end services

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn