Starlink Customer Success Manager (Transit)

SpaceX
Redmond
Full timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Self-starter","Strong communication","Risk awareness","Cross-functional collaboration","Executive-ready reporting"]

Own Starlink Transit enterprise accounts as the post-sale customer contact—from contract signature through onboarding, activation, payment, and long-term growth. Track readiness, shipments, licensing, activations, and payments to hit revenue targets, monitor account health to prevent churn, and build account plans for expansion. Lead leadership business reviews, forecast retention and revenue, and collaborate cross-functionally to reduce errors and bring each site to project-ready launch and billing.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SpaceX
SpaceX
1 day ago

Starlink Customer Success Manager (Transit)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own Starlink Transit enterprise accounts as the post-sale customer contact—from contract signature through onboarding, activation, payment, and long-term growth. Track readiness, shipments, licensing, activations, and payments to hit revenue targets, monitor account health to prevent churn, and build account plans for expansion. Lead leadership business reviews, forecast retention and revenue, and collaborate cross-functionally to reduce errors and bring each site to project-ready launch and billing.
Location: Redmond
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own assigned Starlink Transit accounts and sites end-to-end through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
  • •Hit and exceed revenue targets by tracking readiness, shipments, licensing, activations, and payments, and raising risks early when dates or dollars may slip.
  • •Keep internal systems current so account status, site status, risk, and opportunity are visible in one place.
  • •Monitor account health (contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and customer relationship) to prevent delayed cash or churn.
  • •Coordinate site activation as a project by aligning hardware, licensing, installation partners, and internal teams until sites are live and billing is active.

Key Requirements

  • •Bachelor’s degree in engineering, business, or a related field, OR high school diploma/equivalency plus 6+ years in account management, customer success, business development, operations, or a technical customer-facing role.
  • •5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections).
  • •5+ years supporting customers on a technical product or service.
  • •Experience delivering multi-site or project-based customer work such as site bring-up, infrastructure, or complex deployments.
  • •Willingness to work early mornings, evenings, and weekends as needed for customer time zones and critical site milestones.
Experience:6+ yearsEnterprise accountsTelecommunicationsSatelliteNetworkingInfrastructureTelecom deploymentsProject-based customer work
Education:Bachelor's in engineering, business, or a related field
Skills:Self-starterStrong communicationRisk awarenessCross-functional collaborationExecutive-ready reporting

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn