Technical Support Engineer 2 - PowerEdge XE - Draper, Utah

Dell
Oklahoma City
Workplace: OnsiteFull timeUSD 66,000 - 86,000Function: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer-facing","In high-pressure environments","Ownership","Process improvement","Operational excellence"]

Resolve complex technical issues for Dell PowerEdge XE servers in a customer-critical support environment. Own customer-reported problems from web, phone, chat, and email through complete resolution, communicate progress, and drive operational excellence. Work with Engineering, SE, and multi-functional teams to improve product quality and reliability by providing qualified feedback and documenting root causes and solutions.

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Dell
Dell
2 days ago

Technical Support Engineer 2 - PowerEdge XE - Draper, Utah

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Job Summary

Resolve complex technical issues for Dell PowerEdge XE servers in a customer-critical support environment. Own customer-reported problems from web, phone, chat, and email through complete resolution, communicate progress, and drive operational excellence. Work with Engineering, SE, and multi-functional teams to improve product quality and reliability by providing qualified feedback and documenting root causes and solutions.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Take ownership of technically sophisticated customer issues and drive them to complete resolution
  • •Document relevant information and provide timely updates on issue progress
  • •Resolve customer issues in close collaboration with Engineering, SE, and multi-functional teams
  • •Provide qualified information to Engineering to improve product quality and reliability
  • •Drive operational excellence and ensure high-quality closures for customer matters

Pay and Benefits

Salary: USD 66,000 - 86,000

Key Requirements

  • •Strong knowledge of Dell PowerEdge servers
  • •Working fundamental knowledge of PowerEdge XE servers
  • •Comfortable working in Linux environments (RHEL and Ubuntu)
  • •In-depth troubleshooting knowledge
  • •3-5+ years of technical support experience
Experience:3+ years
Education:Bachelor's
Skills:Customer-facingIn high-pressure environmentsOwnershipProcess improvementOperational excellence
Tech Stack:Dell PowerEdge serversPowerEdge XE serversLinuxRHELUbuntuDiagnostics utilities

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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