Customer Experience Sr. Associate

Avantor
Coimbatore
Workplace: OnsiteFull timeFunction: Customer Success & Account Management0Skills: ["Customer service","Communication","Customer orientation"]

Answer routine customer questions and resolve issues for internal and external customers, escalating more complex complaints to senior representatives or supervisors. Serve as the primary contact for orders, returns, shipments, and products by phone, email, and fax—entering orders, updating/canceling order and backorder details, and initiating replacements or file corrections. Manage order-entry databases, coordinate with internal teams, handle feedback, and help solicit additional services.

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FursaFursa
Avantor
Avantor
4 weeks ago

Customer Experience Sr. Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Answer routine customer questions and resolve issues for internal and external customers, escalating more complex complaints to senior representatives or supervisors. Serve as the primary contact for orders, returns, shipments, and products by phone, email, and fax—entering orders, updating/canceling order and backorder details, and initiating replacements or file corrections. Manage order-entry databases, coordinate with internal teams, handle feedback, and help solicit additional services.
Location: Coimbatore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Answer routine questions and address issues for internal and external customers, escalating complex complaints as needed.
  • •Serve as primary contact by phone regarding orders, returns, shipments, and products.
  • •Receive and enter phone, fax, and email orders; advise customers on shipment delays and order-processing information.
  • •Make changes to or cancel orders/backorders and initiate replacement parts and corrections for errors.
  • •Manage order-entry databases, generate reports, route internal documentation, and provide customer feedback to the company.

Key Requirements

  • •Undergraduate, graduate, diploma, or equivalent work experience required.
  • •0-8 years of customer service experience preferred.
  • •Working knowledge of personal computer applications including Microsoft Word, Excel, Access, and Outlook.
  • •Excellent customer service skills (friendly, courteous, helpful).
  • •Strong communication skills (grammar, voice, diction) and strong customer orientation.
Experience:0Customer service
Skills:Customer serviceCommunicationCustomer orientation
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft AccessOutlook

Company Brief

Avantor
Provides mission-critical products and services to support life sciences, advanced technologies, and applied materials customers worldwide, including lab supplies, chemical reagents, equipment, and supply chain solutions.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Radnor, United States
WebsiteLinkedIn