IT Support Engineer

Clay
New York
Workplace: HybridFull timeUSD 130,000 - 160,000 annuallyFunction: IT Support & HelpdeskExperience: 3-5 yearsSkills: ["Communication","Problem-solving","Customer service","Prioritization","Teamwork"]

IT Support Engineer at Clay is the frontline for employee IT requests, handling access provisioning, onboarding/offboarding, hardware support, and SaaS administration. You’ll collaborate with the Head of IT to design and improve our AI-powered ITSM workflows, keep queues tidy, and help scale a modern, service-oriented IT function in a fast-growing startup.

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Clay
Clay
2 months ago

IT Support Engineer

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Last checked: 12 hours agoStatus: Live

Job Summary

IT Support Engineer at Clay is the frontline for employee IT requests, handling access provisioning, onboarding/offboarding, hardware support, and SaaS administration. You’ll collaborate with the Head of IT to design and improve our AI-powered ITSM workflows, keep queues tidy, and help scale a modern, service-oriented IT function in a fast-growing startup.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Be the face of IT at Clay. Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs.
  • •Own onboarding and offboarding execution. Provision and deprovision accounts, coordinate hardware, and ensure new hires are set up from day one and departing employees are fully off-boarded.
  • •Help build the helpdesk function. Partner with the Head of IT to configure and improve our ITSM platform — define request categories, build intake workflows, and manage queues as the function scales.
  • •Keep the office running. Support conference room AV, networking equipment, peripherals, and general office tech so employees can do their best work without tech getting in the way.
  • •Administer the SaaS stack. Manage day-to-day administration across Google Workspace, Slack, Zoom, Notion, and other core tools — provisioning users, managing settings, and keeping things clean.

Pay and Benefits

Salary: USD 130,000 - 160,000 annually

Key Requirements

  • •3-5 years in IT support or a closely related role.
  • •Hands-on experience with ITSM platforms and configuring/managing them, not just using them.
  • •Broad SaaS admin experience (e.g., Google Workspace, Slack, Zoom, Notion) including provisioning users and managing settings.
  • •Familiarity with office technology (conference room AV, networking equipment, peripherals).
  • •Experience supporting onboarding and offboarding workflows end-to-end.
Experience:3-5 yearsSaaSIT supportStartup
Skills:CommunicationProblem-solvingCustomer servicePrioritizationTeamwork
Languages:English
Tech Stack:Google WorkspaceSlackZoomNotionMacOSITSMSaaS

Company Brief

Clay
Provides a go-to-market development environment combining AI agents and 100+ data integrations to help growth teams source, enrich, and act on customer data for personalized outreach, CRM enrichment, and automated GTM workflows.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: New York, United States
Founded: 2019
WebsiteLinkedIn