RTX

17 hours ago

Gestionnaire – Programmes-client Aviation Générale | Manager – General Aviation Customer Service

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead General Aviation Customer Service for a product line, owning overall product performance and acting as the voice of the customer. Drive improvements in customer-facing product and service performance, oversee long- and short-to-medium-term operational plans, and manage a department with multiple Service Engineering contributors. Coordinate complex, multi-team issues across geographic sites, make key decisions on reliability and customer commitments, and present updates to executive leadership and stakeholders.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Own overall product performance and act as the voice of the customer to continuously exceed performance expectations.
•Drive the customer-facing team to improve product and service performance, implementing improvements based on end-user experience.
•Perform corrective actions for field issues, special investigations, and product testing.
•Own long-term strategy and operational direction, including short- to medium-term operational plans.
•Manage customer agreements and service levels; coordinate and resolve major complex issues across multiple teams and geographic locations while presenting updates to executive leadership.

Pay and Benefits

Perks:PensionHealth InsuranceChildcare

Key Requirements

•Bachelor’s degree with a minimum of 10 years of relevant experience.
•Master’s degree with a minimum of 7 years of relevant experience.
•Experience managing a team.
•Demonstrated leadership skills with the ability to influence others to drive actions to closure.
•Proven customer relationship management skills and excellent communication skills.

Education:Bachelor's

Skills:LeadershipCommunicationInfluencingCustomer relationship managementProject management

Languages:FrenchEnglish

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX