NTT

1 month ago

Helpdesk Associate-IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users in Bangalore, assisting with IT devices, applications, and processes. Record, update, and escalate support issues, and support end-user onboarding activities. Collaborate with internal IT teams on testing, integration, and maintenance while exploring new business and IT tools. Contribute to process and technology improvements, and work rotating 24/7 shifts with mandatory office attendance.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, and processes.
•Record, update, and escalate support issues to the next level promptly.
•Support end-user IT onboarding activities.
•Work with internal IT teams on system testing, integration, and maintenance.
•Discover new IT tools and help identify, suggest, evaluate, and implement process and technology improvements.

Key Requirements

•24/7 rotational shifts and work from office (mandatory).
•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work independently within a diverse global team.
•Strong troubleshooting skills for bug-finding and resolution.
•IT troubleshooting knowledge across Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT