Chalhoub Group

3 weeks ago

Consultant- Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Handle customer interactions across voice, email, WhatsApp, live chat, and social media, delivering timely, accurate, and personalized responses aligned with luxury service standards. Provide seamless omnichannel support and manage case documentation in Salesforce Service Cloud with a strong focus on first contact resolution. Act on sales and assisted-selling opportunities, support revenue initiatives like pay-by-link and cross-sell, meet KPI targets, and continuously flag customer pain points for improvement.

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle customer interactions across voice, email, WhatsApp, live chat, and social media.
•Deliver timely, accurate, and personalized responses in line with luxury service standards and brand tone.
•Provide a seamless omnichannel experience across customer touchpoints.
•Manage and document customer interactions in Salesforce Service Cloud with focus on first contact resolution (FCR).
•Meet KPI targets and escalate complex or sensitive cases appropriately while contributing to continuous improvement.

Pay and Benefits

Perks:Health InsuranceRemote WorkChild EducationEmployee Discounts

Key Requirements

•Previous experience in customer care or contact center environments.
•Experience in luxury retail, fashion, beauty, or e-commerce is highly preferred.
•Proven experience managing end-to-end customer journeys (orders, delivery, returns, refunds).
•Hands-on experience handling customers across multiple digital and voice channels.
•Experience with Salesforce Service Cloud (case management), Genesys, and Sprinklr.

Experience:Luxury retailFashionBeautyE-commerceCustomer careContact center

Skills:CommunicationEmpathyProblem-solvingOwnershipMultitasking

Tech Stack:Salesforce Service CloudGenesysSprinklr

Company Brief

Chalhoub Group

Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Chalhoub Group

3 weeks ago

Consultant- Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle customer interactions across voice, email, WhatsApp, live chat, and social media.
•Deliver timely, accurate, and personalized responses in line with luxury service standards and brand tone.
•Provide a seamless omnichannel experience across customer touchpoints.
•Manage and document customer interactions in Salesforce Service Cloud with focus on first contact resolution (FCR).
•Meet KPI targets and escalate complex or sensitive cases appropriately while contributing to continuous improvement.

Pay and Benefits

Perks:Health InsuranceRemote WorkChild EducationEmployee Discounts

Key Requirements

•Previous experience in customer care or contact center environments.
•Experience in luxury retail, fashion, beauty, or e-commerce is highly preferred.
•Proven experience managing end-to-end customer journeys (orders, delivery, returns, refunds).
•Hands-on experience handling customers across multiple digital and voice channels.
•Experience with Salesforce Service Cloud (case management), Genesys, and Sprinklr.

Experience:Luxury retailFashionBeautyE-commerceCustomer careContact center

Skills:CommunicationEmpathyProblem-solvingOwnershipMultitasking

Tech Stack:Salesforce Service CloudGenesysSprinklr

Company Brief

Chalhoub Group

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Dubai, United Arab Emirates

Founded: 1955

Glassdoor: 4.0

Website LinkedIn Glassdoor