Duty Manager (Buckingham, Buckinghamshire, GB, MK18 1AE)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 27,742.56+ annuallyFunction: SalesSkills: ["Leadership","Health and safety","Communication","Customer service","Prioritization"]

Lead the day-to-day operations of a leisure centre, creating a safe, welcoming environment for customers of all ages. You’ll manage opening/closing, rotas, and programme delivery, while monitoring cleanliness, safety, and presentation. Drive commercial performance through member retention and excellent customer service, and act as a visible leader who responds to customer needs and feedback. Support lifeguarding duties as required and coach colleagues to maintain high standards.

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FursaFursa
Serco
Serco
4 days ago

Duty Manager (Buckingham, Buckinghamshire, GB, MK18 1AE)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a leisure centre, creating a safe, welcoming environment for customers of all ages. You’ll manage opening/closing, rotas, and programme delivery, while monitoring cleanliness, safety, and presentation. Drive commercial performance through member retention and excellent customer service, and act as a visible leader who responds to customer needs and feedback. Support lifeguarding duties as required and coach colleagues to maintain high standards.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Lead health, safety and quality, ensuring compliance and taking control during incidents and emergencies
  • •Oversee daily operations including opening/closing, managing rotas, and ensuring programmes are delivered effectively
  • •Monitor the facility and resolve issues to maintain cleanliness, safety, and presentation standards
  • •Support sales activity and drive commercial performance through member retention and customer service standards
  • •Lead, coach and develop colleagues, acting as a visible leader and responding to feedback and community needs

Pay and Benefits

Salary: GBP 27,742.56 annually
Perks:Gym MembershipPaid LeavePensionDbs ChecksLearning BudgetEmployee AssistanceWellness StipendSwimming LessonsRetailer Discounts

Key Requirements

  • •Proven experience in leisure, hospitality or retail management
  • •Lifeguard background with supervisor experience
  • •Strong understanding of health and safety practices and confidence leading during emergencies
  • •Commercial awareness with experience supporting sales, member retention, or service improvement
  • •Valid National Pool Lifeguard Qualification and National Pool Plant Operators certificate (or training provided)
Experience:LeisureHospitalityRetail
Skills:LeadershipHealth and safetyCommunicationCustomer servicePrioritization
Certifications:National Pool Lifeguard QualificationNational Pool Plant Operators certificate

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn