Premier Service Manager

HSBC
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service orientation","Self-motivation","Ability to work under pressure","Interpersonal skills","Teamwork"]

Manage and execute operational customer-service functions to support Relationship Managers and Team Heads in Premier Banking. Deliver high-quality, timely customer support while ensuring ongoing adherence to group standards, risk, and local regulations. Own customer feedback and complaints—from investigation through follow-up and resolution—and improve the customer experience by identifying service gaps and recommending process enhancements. Provide additional administrative support as needed.

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FursaFursa
HSBC
HSBC
23 hours ago

Premier Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 54 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Manage and execute operational customer-service functions to support Relationship Managers and Team Heads in Premier Banking. Deliver high-quality, timely customer support while ensuring ongoing adherence to group standards, risk, and local regulations. Own customer feedback and complaints—from investigation through follow-up and resolution—and improve the customer experience by identifying service gaps and recommending process enhancements. Provide additional administrative support as needed.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service.
  • •Ensure efficient, timely, and quality support to customers while delivering high standards of service.
  • •Maintain operational and risk compliance by ensuring standards and workflow adhere to group standards and local regulations.
  • •Take ownership of customer feedback and complaints, including investigation, follow-up, and resolution.
  • •Enhance customer experience by identifying service gaps and recommending process improvements.

Key Requirements

  • •Advanced working experience in a retail-banking environment.
  • •Strong customer service orientation, with self-motivation and the ability to work under pressure.
  • •Ability to engage effectively and communicate with customers in English and Chinese (spoken and written).
  • •Excellent interpersonal and communication skills.
  • •Self-starter and team player with drive for success and achievement.
Experience:Retail banking
Skills:Customer service orientationSelf-motivationAbility to work under pressureInterpersonal skillsTeamwork
Languages:EnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn