Senior Partnerships Manager

Gorgias
Toronto
Workplace: OnsiteFull timeCAD 118,000 - 130,000 annuallyFunction: Business Development & PartnershipsExperience: 3+ yearsSkills: ["Interpersonal communication","Influencing stakeholders","Organization","Self-sufficiency","Revenue mindset"]

Own and grow a North America portfolio of mid-market and enterprise agency partners, driving revenue accountability and long-term strategic alignment. Lead partner cadence calls, coordinate joint sales cycles with AEs, Solutions Engineers, and Customer Success to deliver a seamless merchant experience, and manage partner-sourced and partner-influenced pipeline through reporting and follow-up. Help transform referral partners into Gorgias-certified service providers and represent Gorgias at industry conferences with ~25% travel.

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Gorgias
Gorgias
1 day ago

Senior Partnerships Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Own and grow a North America portfolio of mid-market and enterprise agency partners, driving revenue accountability and long-term strategic alignment. Lead partner cadence calls, coordinate joint sales cycles with AEs, Solutions Engineers, and Customer Success to deliver a seamless merchant experience, and manage partner-sourced and partner-influenced pipeline through reporting and follow-up. Help transform referral partners into Gorgias-certified service providers and represent Gorgias at industry conferences with ~25% travel.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Manager level

Key Responsibilities

  • •Own and grow a portfolio of mid-market and enterprise agency partnerships with revenue accountability and strategic alignment.
  • •Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives.
  • •Coordinate joint sales cycles with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience.
  • •Drive partner-sourced and partner-influenced pipeline by managing opportunity follow-up and reporting.
  • •Support partner transformation into Gorgias-certified service partners via Partner Academy and enablement tracks.
Travel: Medium travel

Pay and Benefits

Salary: CAD 118,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Learning Budget

Key Requirements

  • •3 to 5+ years of partnerships experience, ideally with enterprise partnerships, enterprise sales, or strategic account management.
  • •Strong North America network in the e-commerce community, with bonus points for experience in the Shopify ecosystem.
  • •Experience working with or selling into large companies or navigating complex, multi-stakeholder agency relationships.
  • •A revenue-driven mindset with comfort tracking pipeline, forecasting, and contributing to sales outcomes.
  • •Strong interpersonal and communication skills to influence internal stakeholders and external executives.
Experience:3+ yearsE-commerceShopify ecosystemEnterprise salesAgency partnerships
Skills:Interpersonal communicationInfluencing stakeholdersOrganizationSelf-sufficiencyRevenue mindset
Tech Stack:ChatGPTClaudeGranolaSlackShopify

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor