CircleCI

1 month ago

Staff Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

The Staff Support Engineer at CircleCI serves as the technical authority for Support Engineering, shaping escalation strategies and cross-functional collaboration with Product, Engineering, Security, and Revenue. You’ll lead AI-assisted tooling, mentor engineers, drive platform improvements to reduce future incidents, and ensure supportability is a design requirement across the product and organization.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own Support Engineering's escalation management: coordinate research and reproductions with Product Engineering, identify recurring patterns, and drive structural corrections that prevent repeat incidents.
•Serve as the senior cross-functional liaison between Support Engineering and Product, Engineering, Security, and Revenue — attending scoping sessions, architectural discussions, and GTM forums to ensure supportability is a design requirement, not an afterthought.
•Lead AI-assisted tool development and set team standards for code quality, review practices, and responsible adoption of emerging capabilities across the engineering interface.
•Identify and lead team initiatives, owning delivery and ensuring AI adoption objectives are reflected in team priorities and cross-team roadmap discussions.
•Mentor Support Engineers at all levels; develop the next generation of cross-functional technical leads and assist managers where coaching opportunities arise.

Pay and Benefits

Salary: GBP 85,000 - 107,000 annually

Key Requirements

•7+ years of technical product support or engineering experience with the ability to operate autonomously across multiple teams and influence without direct authority.
•Proven track record leading complex, cross-functional escalations and driving root cause elimination.
•Strong programming proficiency in one or more languages; ability to build tools, conduct peer code reviews, and contribute to Engineering R&D with a supportability lens.
•Deep understanding of distributed service architecture across product specialty areas, including AI-powered component integration and failure modes.
•Demonstrated business acumen: ability to align decisions to OKRs and quantify operational impact; experience mentoring engineers and building team capability.

Experience:7+ yearsSaaSDevOpsAICI/CDCustomer engineering

Skills:CommunicationLeadershipMentoringProblem-solvingCollaboration

Languages:English

Tech Stack:PythonDockerLinuxKubernetesAWSGCPAzureCI/CDAILLMCode review

Company Brief

CircleCI

Provides a cloud-native continuous integration and continuous delivery (CI/CD) platform that automates software build, test, and deployment pipelines to help engineering teams ship code faster and more reliably.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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CircleCI

1 month ago

Staff Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own Support Engineering's escalation management: coordinate research and reproductions with Product Engineering, identify recurring patterns, and drive structural corrections that prevent repeat incidents.
•Serve as the senior cross-functional liaison between Support Engineering and Product, Engineering, Security, and Revenue — attending scoping sessions, architectural discussions, and GTM forums to ensure supportability is a design requirement, not an afterthought.
•Lead AI-assisted tool development and set team standards for code quality, review practices, and responsible adoption of emerging capabilities across the engineering interface.
•Identify and lead team initiatives, owning delivery and ensuring AI adoption objectives are reflected in team priorities and cross-team roadmap discussions.
•Mentor Support Engineers at all levels; develop the next generation of cross-functional technical leads and assist managers where coaching opportunities arise.

Pay and Benefits

Salary: GBP 85,000 - 107,000 annually

Key Requirements

•7+ years of technical product support or engineering experience with the ability to operate autonomously across multiple teams and influence without direct authority.
•Proven track record leading complex, cross-functional escalations and driving root cause elimination.
•Strong programming proficiency in one or more languages; ability to build tools, conduct peer code reviews, and contribute to Engineering R&D with a supportability lens.
•Deep understanding of distributed service architecture across product specialty areas, including AI-powered component integration and failure modes.
•Demonstrated business acumen: ability to align decisions to OKRs and quantify operational impact; experience mentoring engineers and building team capability.

Experience:7+ yearsSaaSDevOpsAICI/CDCustomer engineering

Skills:CommunicationLeadershipMentoringProblem-solvingCollaboration

Languages:English

Tech Stack:PythonDockerLinuxKubernetesAWSGCPAzureCI/CDAILLMCode review

Company Brief

CircleCI

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn