Manager, Fraud Operations

Twilio
Estonia
Workplace: RemoteFull timeFunction: Legal, Risk & ComplianceEducation: bachelorsSkills: ["People management","Communication","Coaching","Problem-solving","Stakeholder management"]

Lead Twilio’s Fraud Operations organization responsible for fraud prevention on Twilio’s platform. Manage Fraud Operations Specialists to handle cases with high precision and consistent SLA performance, serve as the point of contact for high-value incidents, and coach the team on fraud best practices. Partner with product, engineering, and customer support to balance risk mitigation and customer experience while working in a fast-paced environment.

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FursaFursa
Twilio
Twilio
1 month ago

Manager, Fraud Operations

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead Twilio’s Fraud Operations organization responsible for fraud prevention on Twilio’s platform. Manage Fraud Operations Specialists to handle cases with high precision and consistent SLA performance, serve as the point of contact for high-value incidents, and coach the team on fraud best practices. Partner with product, engineering, and customer support to balance risk mitigation and customer experience while working in a fast-paced environment.
Location: Estonia
Workplace: Remote
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Lead a Fraud Operations organization responsible for fraud prevention on Twilio’s platform.
  • •Direct daily team activities to consistently meet Service Level Agreements.
  • •Serve as the point of contact for high value customer incidents.
  • •Coach and mentor the team on fraud best practices to ensure quality decisions.
  • •Partner with product, engineering, and customer support to balance risk mitigation and customer experience.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceRetirement SavingsParental LeaveWellness StipendPaid Leave

Key Requirements

  • •Bachelor’s degree in Business, Operations, or a similar discipline, or equivalent job experience.
  • •1+ years of people management experience leading global operations teams in a fast-paced environment.
  • •2+ years of experience in fraud, abuse, or compliance in eCommerce, FinTech, or telecommunications.
  • •Willingness to work a non-traditional schedule, including weekends and holidays.
  • •Strong written and verbal communication skills and ability to present to leaders and stakeholders.
Experience:FraudAbuseComplianceECommerceFinTechTelecommunications
Education:Bachelor's in Business, Operations or similar discipline
Skills:People managementCommunicationCoachingProblem-solvingStakeholder management
Languages:English
Tech Stack:SQLLookerTableauAPIs

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn