Security Console Operator

American Express
Mexico City
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Communication","Multi-tasking","Documentation","Sound judgment","Independent work"]

Receive and evaluate emergency calls and alarms in support of a 24/7/365 security operation. Operate and monitor computerized security systems using CCTV and multiple communication devices, document incidents in the security database, and refer emergencies to the appropriate internal teams or external agencies. Communicate clearly with security leadership and external emergency services while managing high-volume, high-pressure situations and escalating appropriately when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
4 weeks ago

Security Console Operator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Receive and evaluate emergency calls and alarms in support of a 24/7/365 security operation. Operate and monitor computerized security systems using CCTV and multiple communication devices, document incidents in the security database, and refer emergencies to the appropriate internal teams or external agencies. Communicate clearly with security leadership and external emergency services while managing high-volume, high-pressure situations and escalating appropriately when needed.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Answer and evaluate calls and alarms, initiating appropriate response actions for a 24/7/365 operation.
  • •Operate and monitor computerized security systems with CCTV and multiple communication devices.
  • •Refer emergency calls to relevant internal teams or external agencies.
  • •Accurately document received information in the security database.
  • •Manage multiple tasks effectively in a high-volume environment while communicating professionally and customer-focused.

Pay and Benefits

Perks:Annual BonusHealth InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalRetirementCounseling SupportWellness Stipend

Key Requirements

  • •At least two years of experience with CCTV, alarms, monitors, and related security equipment.
  • •Ability to multi-task under intense pressure during emergency situations.
  • •Excellent verbal communication.
  • •Strong writing and documentation skills.
  • •Ability to determine when to escalate incidents appropriately.
Education:Associate's
Skills:CommunicationMulti-taskingDocumentationSound judgmentIndependent work
Tech Stack:CCTVAlarmsMonitorsComputerized security systemsSecurity databaseSecurity equipment

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn