Customer Success Manager

Ripple
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Interpersonal skills","Relationship building","Self-motivation","Proactive mindset","Peer coaching"]

Own a portfolio of strategic enterprise treasury accounts across EMEA, driving adoption, retention, satisfaction, and growth for Ripple Treasury. Build senior, trusted relationships with Heads of Treasury, Finance leaders, and CFOs, mapping customer workflows to measurable success outcomes. Run QBRs and executive reviews, manage portfolio commercial health and churn risk, and expand renewals, upsells, and cross-sells across the product suite. Partner with Support, Engineering, and Technical Services to resolve complex issues and feed customer feedback into the roadmap.

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Ripple
Ripple
1 day ago

Customer Success Manager

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Job Summary

Own a portfolio of strategic enterprise treasury accounts across EMEA, driving adoption, retention, satisfaction, and growth for Ripple Treasury. Build senior, trusted relationships with Heads of Treasury, Finance leaders, and CFOs, mapping customer workflows to measurable success outcomes. Run QBRs and executive reviews, manage portfolio commercial health and churn risk, and expand renewals, upsells, and cross-sells across the product suite. Partner with Support, Engineering, and Technical Services to resolve complex issues and feed customer feedback into the roadmap.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of strategic enterprise treasury accounts across EMEA, driving adoption, retention, satisfaction, and growth outcomes.
  • •Develop deep understanding of customer treasury organizations and map workflows to measurable success outcomes on the Ripple Treasury platform.
  • •Run QBRs and executive-level success reviews, performing value and business analysis tied to cost reduction, forecasting accuracy, and operational efficiency targets.
  • •Maintain commercial health across the portfolio by monitoring churn risk, flagging at-risk accounts with save plans, and progressing renewal/upsell/cross-sell opportunities through deal execution.
  • •Partner across Support, Engineering, and Technical Services to resolve complex product and operational issues, represent customer feedback to Product/Engineering/GTM, and maintain operational excellence across account data and response SLAs.

Pay and Benefits

Perks:RetirementParental Leave

Key Requirements

  • •Fluency in English; German and/or French is a plus.
  • •4+ years in customer-facing roles within enterprise SaaS, FinTech, or financial services, ideally Customer Success or strategic account management.
  • •Deep corporate treasury domain expertise (cash/liquidity, forecasting, netting, payments/settlement, bank connectivity); hands-on practitioner experience is a plus.
  • •Direct experience with Treasury Management Systems (e.g., Ripple Treasury, Kyriba, IT2, Quantum) as an implementer, power user, or advisor.
  • •Experience running QBRs and executive business reviews, with value and business analysis tied to customer financial targets.
Experience:4+ yearsFinTechFinancial servicesEnterprise SaaS
Skills:Interpersonal skillsRelationship buildingSelf-motivationProactive mindsetPeer coaching
Languages:EnglishGermanFrench
Tech Stack:Ripple TreasuryKyribaIT2QuantumSalesforceGongGainsightPendoQlik Sense

Company Brief

Ripple
Builds blockchain-based payment and liquidity infrastructure for financial institutions and enterprises. Its products support cross-border payments, crypto liquidity, and digital asset settlement.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn