AOG Resolution Manager (d/f/m)

Lead shift-based resolution of high-priority AOG material cases for airlines and maintenance customers. Manage and process customer material orders, source parts via global networks, and drive escalation/escalation withdrawal when needed. Ensure timely delivery of spare parts and related services using technical and commercial data. Provide high-quality customer responses, balance daily workloads with shift planning, and oversee smooth shift handovers and critical escalations in a 24/7/365 environment.