Customer Success Manager

Kpler
Greece
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Organization","Empathy","Client-focus"]

Customer-focused roles in maritime analytics require building proactive relationships with shipowners, charterers, brokers, and traders, delivering seamless onboarding for vessel tracking and port analytics, and turning client feedback into product improvements. You’ll drive adoption, manage renewal risks, collaborate with Sales, Product, and Engineering, and maintain detailed Salesforce records to maximize customer value in a fast-paced, global environment.

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Kpler
Kpler
2 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Customer-focused roles in maritime analytics require building proactive relationships with shipowners, charterers, brokers, and traders, delivering seamless onboarding for vessel tracking and port analytics, and turning client feedback into product improvements. You’ll drive adoption, manage renewal risks, collaborate with Sales, Product, and Engineering, and maintain detailed Salesforce records to maximize customer value in a fast-paced, global environment.
Location: Greece
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and nurture proactive relationships with maritime clients including shipowners, charterers, brokers, and traders.
  • •Oversee onboarding to ensure clients are set up for success with vessel tracking, port analytics, and fleet monitoring.
  • •Identify and flag customer risks to ensure adoption and retention, and surface renewal risks.
  • •Collaborate with Sales to uncover expansion opportunities and support renewals with data-backed narratives.
  • •Liaise with Product and Engineering to translate client feedback into product enhancements and contribute to journey documentation.

Key Requirements

  • •2+ years of experience in Customer Success, Account Management, or a client-facing role—within maritime, shipping analytics, or commodities data services.
  • •Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data.
  • •Proven track record managing diverse accounts with varying levels of complexity and technical engagement.
  • •Excellent communication and relationship-building skills—empathetic, attentive, and client-first.
  • •Organised and self-motivated, with a knack for translating client needs into actionable plans.
Experience:2+ yearsMaritimeShipping analyticsCommodities data services
Skills:CommunicationRelationship-buildingOrganizationEmpathyClient-focus
Languages:English
Tech Stack:SalesforceExcelAPIsMaritime analytics tools

Company Brief

Kpler
Provides real-time commodity, shipping and trade intelligence combining satellite, AIS, customs and market data to deliver analytics for energy, dry bulk, petrochemicals, metals and agricultural markets, enabling trading, risk management and market transparency.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2014
WebsiteLinkedIn