Kpler

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Customer-focused roles in maritime analytics require building proactive relationships with shipowners, charterers, brokers, and traders, delivering seamless onboarding for vessel tracking and port analytics, and turning client feedback into product improvements. You’ll drive adoption, manage renewal risks, collaborate with Sales, Product, and Engineering, and maintain detailed Salesforce records to maximize customer value in a fast-paced, global environment.

Location: Greece

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and nurture proactive relationships with maritime clients including shipowners, charterers, brokers, and traders.
•Oversee onboarding to ensure clients are set up for success with vessel tracking, port analytics, and fleet monitoring.
•Identify and flag customer risks to ensure adoption and retention, and surface renewal risks.
•Collaborate with Sales to uncover expansion opportunities and support renewals with data-backed narratives.
•Liaise with Product and Engineering to translate client feedback into product enhancements and contribute to journey documentation.

Key Requirements

•2+ years of experience in Customer Success, Account Management, or a client-facing role—within maritime, shipping analytics, or commodities data services.
•Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data.
•Proven track record managing diverse accounts with varying levels of complexity and technical engagement.
•Excellent communication and relationship-building skills—empathetic, attentive, and client-first.
•Organised and self-motivated, with a knack for translating client needs into actionable plans.

Experience:2+ yearsMaritimeShipping analyticsCommodities data services

Skills:CommunicationRelationship-buildingOrganizationEmpathyClient-focus

Languages:English

Tech Stack:SalesforceExcelAPIsMaritime analytics tools

Company Brief

Kpler

Provides real-time commodity, shipping and trade intelligence combining satellite, AIS, customs and market data to deliver analytics for energy, dry bulk, petrochemicals, metals and agricultural markets, enabling trading, risk management and market transparency.

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Paris, France

Founded: 2014

Website LinkedIn

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Kpler

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Greece

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and nurture proactive relationships with maritime clients including shipowners, charterers, brokers, and traders.
•Oversee onboarding to ensure clients are set up for success with vessel tracking, port analytics, and fleet monitoring.
•Identify and flag customer risks to ensure adoption and retention, and surface renewal risks.
•Collaborate with Sales to uncover expansion opportunities and support renewals with data-backed narratives.
•Liaise with Product and Engineering to translate client feedback into product enhancements and contribute to journey documentation.

Key Requirements

•2+ years of experience in Customer Success, Account Management, or a client-facing role—within maritime, shipping analytics, or commodities data services.
•Strong understanding of maritime workflows, industry stakeholders, and vessel tracking data.
•Proven track record managing diverse accounts with varying levels of complexity and technical engagement.
•Excellent communication and relationship-building skills—empathetic, attentive, and client-first.
•Organised and self-motivated, with a knack for translating client needs into actionable plans.

Experience:2+ yearsMaritimeShipping analyticsCommodities data services

Skills:CommunicationRelationship-buildingOrganizationEmpathyClient-focus

Languages:English

Tech Stack:SalesforceExcelAPIsMaritime analytics tools

Company Brief

Kpler

Industry: Data Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Paris, France

Founded: 2014

Website LinkedIn